Berättelsen om Energimyndighetens proaktiva interna krisarbete: Hjälten, skurken och den viktiga medarbetaren
(2020) SKOK11 20201Department of Strategic Communication
- Abstract
- The purpose of this study is to contribute with knowledge in the field of internal crisis communication by studying how employees understand and experience proactive crisis work. In modern society, there is a general perception that the number of crises is increasing. Today, the issue is not whether a crisis will happen but when. This has led to organizations having to work proactively in their crisis management. Modern crisis research shows the important role of employees in internal crisis management, but research from the employees' perspective is underdeveloped. This research studies employees' experiences of proactive crisis work using a narrative method. Greimas actantial model is used as a framework for analyzing the story's depth... (More)
- The purpose of this study is to contribute with knowledge in the field of internal crisis communication by studying how employees understand and experience proactive crisis work. In modern society, there is a general perception that the number of crises is increasing. Today, the issue is not whether a crisis will happen but when. This has led to organizations having to work proactively in their crisis management. Modern crisis research shows the important role of employees in internal crisis management, but research from the employees' perspective is underdeveloped. This research studies employees' experiences of proactive crisis work using a narrative method. Greimas actantial model is used as a framework for analyzing the story's depth structure and construction. Empirical material is collected through qualitative semi-structured interviews with employees at Energimyndigheten. Energimyndigheten is a government agency that works to improve Sweden's energy supply. They work actively with proactive strategies to be able to handle future crisis and thus be successful in the long term. The results from this study shows that the employees feel that the organization has good crisis preparedness. Strategies that are perceived to have a good effect on crisis preparedness are decentralized leadership, an open culture and confidence in the employee's competence. Factors that adversely affect crisis preparedness are a limited financial budget and specific tasks that lead to a fragmented organization. Furthermore, the results show that employees' experiences of phenomena are very complex and that different experiences create different narratives. (Less)
- Abstract (Swedish)
- Studiens syfte är att bidra med kunskap inom intern kriskommunikation genom att studera hur medarbetarna upplever proaktivt internt krisarbete. I det moderna samhället finns en generell uppfattning om att antalet kriser ökar. Idag är inte frågan om en kris kommer att ske utan när, vilket har lett till att organisationer måste arbeta proaktivt i sin krishantering. Det har ökat behovet av både akademisk och praktisk kunskap inom ämnet. Den moderna krisforskningen visar på medarbetarnas viktiga roll i det interna krisarbetet men forskning utifrån medarbetarnas perspektiv är ett outvecklat område. Studien använder narrativ metod för att studeras medarbetares upplevelser och erfarenheter av det proaktiva krisarbetet. Greimas aktantmodell... (More)
- Studiens syfte är att bidra med kunskap inom intern kriskommunikation genom att studera hur medarbetarna upplever proaktivt internt krisarbete. I det moderna samhället finns en generell uppfattning om att antalet kriser ökar. Idag är inte frågan om en kris kommer att ske utan när, vilket har lett till att organisationer måste arbeta proaktivt i sin krishantering. Det har ökat behovet av både akademisk och praktisk kunskap inom ämnet. Den moderna krisforskningen visar på medarbetarnas viktiga roll i det interna krisarbetet men forskning utifrån medarbetarnas perspektiv är ett outvecklat område. Studien använder narrativ metod för att studeras medarbetares upplevelser och erfarenheter av det proaktiva krisarbetet. Greimas aktantmodell används som ett ramverk för att analysera berättelsernas djupstruktur och konstruktion. Empiriskt material samlas in genom kvalitativa semistrukturerade intervjuer med medarbetare på Energimyndigheten. Energimyndigheten är en statlig myndighet som arbetar för att förbättra Sveriges energiförsörjning. De arbetar aktivt med proaktiva strategier för att säkra sin krisberedskap och således vara långsiktigt framgångsrika. Resultatet visar att medarbetarna upplever att organisationen har en god krisberedskap. Strategier som upplevs ha god effekt på krisberedskapen är decentraliserat ledarskap, en öppen kultur och tillit för medarbetarens kompetens. Faktorer som upplevs påverka krisberedskapen negativt är en begränsad ekonomisk budget och specifika arbetsuppgifter som leder till en uppdelad organisation. Resultatet visar även att medarbetares upplevelser av företeelser är väldigt komplext och att olika erfarenheter skapar olika narrativ. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/9017759
- author
- Ekman, Philip LU and Svensson, Adam LU
- supervisor
- organization
- course
- SKOK11 20201
- year
- 2020
- type
- M2 - Bachelor Degree
- subject
- keywords
- Intern Kriskommunikation, Proaktivitet, Krishantering, Krisberedskap, Krismedvetenhet. Medarbetarskap, Greimas Aktantmodell, Internkommunikation, Kultur, Kommunikationsklimat, Anticipation
- language
- Swedish
- id
- 9017759
- date added to LUP
- 2020-06-23 22:50:08
- date last changed
- 2020-06-23 22:50:08
@misc{9017759,
abstract = {{The purpose of this study is to contribute with knowledge in the field of internal crisis communication by studying how employees understand and experience proactive crisis work. In modern society, there is a general perception that the number of crises is increasing. Today, the issue is not whether a crisis will happen but when. This has led to organizations having to work proactively in their crisis management. Modern crisis research shows the important role of employees in internal crisis management, but research from the employees' perspective is underdeveloped. This research studies employees' experiences of proactive crisis work using a narrative method. Greimas actantial model is used as a framework for analyzing the story's depth structure and construction. Empirical material is collected through qualitative semi-structured interviews with employees at Energimyndigheten. Energimyndigheten is a government agency that works to improve Sweden's energy supply. They work actively with proactive strategies to be able to handle future crisis and thus be successful in the long term. The results from this study shows that the employees feel that the organization has good crisis preparedness. Strategies that are perceived to have a good effect on crisis preparedness are decentralized leadership, an open culture and confidence in the employee's competence. Factors that adversely affect crisis preparedness are a limited financial budget and specific tasks that lead to a fragmented organization. Furthermore, the results show that employees' experiences of phenomena are very complex and that different experiences create different narratives.}},
author = {{Ekman, Philip and Svensson, Adam}},
language = {{swe}},
note = {{Student Paper}},
title = {{Berättelsen om Energimyndighetens proaktiva interna krisarbete: Hjälten, skurken och den viktiga medarbetaren}},
year = {{2020}},
}