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Varför har Skatteverket så höga förtroendesiffror? - En undersökning av förtroendet för två statliga myndigheter

Jönsson, Julius LU and Ghimboasa, Patrik LU (2021) STVA22 20211
Department of Political Science
Abstract
The Swedish Tax Agency (Skatteverket) enjoys one of the highest approval ratings of any Swedish government agency. This has not always been the case, and from an international perspective, it is uncommon for a tax agency to enjoy high approval ratings. The Skatteverket phenomenon puts forth the question of to which degree other government agencies can use the agency as a positive example. Furthermore, this fact prompts a study of the high approval numbers for Skatteverket. The explanations behind the agencies high approval numbers are examined by applying three theories with differing implications for the ability to use Skatteverket as a positive example by other government agencies. The Swedish Social Insurance Agency (Försäkringskassan)... (More)
The Swedish Tax Agency (Skatteverket) enjoys one of the highest approval ratings of any Swedish government agency. This has not always been the case, and from an international perspective, it is uncommon for a tax agency to enjoy high approval ratings. The Skatteverket phenomenon puts forth the question of to which degree other government agencies can use the agency as a positive example. Furthermore, this fact prompts a study of the high approval numbers for Skatteverket. The explanations behind the agencies high approval numbers are examined by applying three theories with differing implications for the ability to use Skatteverket as a positive example by other government agencies. The Swedish Social Insurance Agency (Försäkringskassan) is used as a counter example to Skatteverket. Michaels Lipsky’s Street Level Bureaucracy-perspective emphasizes how the agency in question performs the tasks it is obliged to perform, as central to the approval rating of the agency. Albert Hirschman’s theory of Exit, Voice and Loyalty instead emphasizes the demographics of the group the agency interacts with as most important for determining the approval of an agency, Lastly the two agencies of interest are also examined through a social-constructionist perspective, focusing on the discourse in media. In the conclusion the implications of the results of the study are discussed in relation to the question of whether Skatteverket can be used as an example other agencies can follow. (Less)
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author
Jönsson, Julius LU and Ghimboasa, Patrik LU
supervisor
organization
course
STVA22 20211
year
type
L2 - 2nd term paper (old degree order)
subject
keywords
myndighet, Skatteverket, Försäkringskassan, förtroende, närbyråkrater, mediebild, exit-voice-loyalty
language
Swedish
id
9044555
date added to LUP
2021-07-06 12:46:35
date last changed
2021-07-06 12:46:35
@misc{9044555,
  abstract     = {{The Swedish Tax Agency (Skatteverket) enjoys one of the highest approval ratings of any Swedish government agency. This has not always been the case, and from an international perspective, it is uncommon for a tax agency to enjoy high approval ratings. The Skatteverket phenomenon puts forth the question of to which degree other government agencies can use the agency as a positive example. Furthermore, this fact prompts a study of the high approval numbers for Skatteverket. The explanations behind the agencies high approval numbers are examined by applying three theories with differing implications for the ability to use Skatteverket as a positive example by other government agencies. The Swedish Social Insurance Agency (Försäkringskassan) is used as a counter example to Skatteverket. Michaels Lipsky’s Street Level Bureaucracy-perspective emphasizes how the agency in question performs the tasks it is obliged to perform, as central to the approval rating of the agency. Albert Hirschman’s theory of Exit, Voice and Loyalty instead emphasizes the demographics of the group the agency interacts with as most important for determining the approval of an agency, Lastly the two agencies of interest are also examined through a social-constructionist perspective, focusing on the discourse in media. In the conclusion the implications of the results of the study are discussed in relation to the question of whether Skatteverket can be used as an example other agencies can follow.}},
  author       = {{Jönsson, Julius and Ghimboasa, Patrik}},
  language     = {{swe}},
  note         = {{Student Paper}},
  title        = {{Varför har Skatteverket så höga förtroendesiffror? - En undersökning av förtroendet för två statliga myndigheter}},
  year         = {{2021}},
}