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To report or not to report: What happens when middle managers receive bad news about safety issues?

Segel, Søren Christian Rossé LU and Wihnan, Dean LU (2023) FLMU16 20221
Division of Risk Management and Societal Safety
Abstract
Fascinated and often frustrated, it has often been that the flow of critical safety information is not as fluid and transparent as one would consider reasonable (Westhuizen & Stanz, 2017). This notional concept of ‘reporting’ has been researched and studied from many different industries and perspectives but has yet to answer, why individuals and groups lack the culture necessary to report what is wrong or not working related to safety. This case study aims to investigate part of this problem. Through gamification, focus groups and semi-structured interviews, middle managers supplied their perception and perspective of receiving bad news about safety. Collated and analysed, the results point in the direction of a shortcoming of trust,... (More)
Fascinated and often frustrated, it has often been that the flow of critical safety information is not as fluid and transparent as one would consider reasonable (Westhuizen & Stanz, 2017). This notional concept of ‘reporting’ has been researched and studied from many different industries and perspectives but has yet to answer, why individuals and groups lack the culture necessary to report what is wrong or not working related to safety. This case study aims to investigate part of this problem. Through gamification, focus groups and semi-structured interviews, middle managers supplied their perception and perspective of receiving bad news about safety. Collated and analysed, the results point in the direction of a shortcoming of trust, psychological safety, and the liabilities \ when safety is only measured by departmental or individual performance indicators of injuries and accidents. (Less)
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author
Segel, Søren Christian Rossé LU and Wihnan, Dean LU
supervisor
organization
course
FLMU16 20221
year
type
H1 - Master's Degree (One Year)
subject
keywords
Middle Manager, reporting, psychological safety, organisational learning, trust, accountability, FLMU06
language
English
additional info
Authors A and B contributed equally to the article
id
9109895
date added to LUP
2023-02-10 15:48:21
date last changed
2023-02-21 10:48:41
@misc{9109895,
  abstract     = {{Fascinated and often frustrated, it has often been that the flow of critical safety information is not as fluid and transparent as one would consider reasonable (Westhuizen & Stanz, 2017). This notional concept of ‘reporting’ has been researched and studied from many different industries and perspectives but has yet to answer, why individuals and groups lack the culture necessary to report what is wrong or not working related to safety. This case study aims to investigate part of this problem. Through gamification, focus groups and semi-structured interviews, middle managers supplied their perception and perspective of receiving bad news about safety. Collated and analysed, the results point in the direction of a shortcoming of trust, psychological safety, and the liabilities \ when safety is only measured by departmental or individual performance indicators of injuries and accidents.}},
  author       = {{Segel, Søren Christian Rossé and Wihnan, Dean}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{To report or not to report: What happens when middle managers receive bad news about safety issues?}},
  year         = {{2023}},
}