To report or not to report: What happens when middle managers receive bad news about safety issues?
(2023) FLMU16 20221Division of Risk Management and Societal Safety
- Abstract
- Fascinated and often frustrated, it has often been that the flow of critical safety information is not as fluid and transparent as one would consider reasonable (Westhuizen & Stanz, 2017). This notional concept of ‘reporting’ has been researched and studied from many different industries and perspectives but has yet to answer, why individuals and groups lack the culture necessary to report what is wrong or not working related to safety. This case study aims to investigate part of this problem. Through gamification, focus groups and semi-structured interviews, middle managers supplied their perception and perspective of receiving bad news about safety. Collated and analysed, the results point in the direction of a shortcoming of trust,... (More)
- Fascinated and often frustrated, it has often been that the flow of critical safety information is not as fluid and transparent as one would consider reasonable (Westhuizen & Stanz, 2017). This notional concept of ‘reporting’ has been researched and studied from many different industries and perspectives but has yet to answer, why individuals and groups lack the culture necessary to report what is wrong or not working related to safety. This case study aims to investigate part of this problem. Through gamification, focus groups and semi-structured interviews, middle managers supplied their perception and perspective of receiving bad news about safety. Collated and analysed, the results point in the direction of a shortcoming of trust, psychological safety, and the liabilities \ when safety is only measured by departmental or individual performance indicators of injuries and accidents. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/9109895
- author
- Segel, Søren Christian Rossé LU and Wihnan, Dean LU
- supervisor
-
- James Nyce LU
- organization
- course
- FLMU16 20221
- year
- 2023
- type
- H1 - Master's Degree (One Year)
- subject
- keywords
- Middle Manager, reporting, psychological safety, organisational learning, trust, accountability, FLMU06
- language
- English
- additional info
- Authors A and B contributed equally to the article
- id
- 9109895
- date added to LUP
- 2023-02-10 15:48:21
- date last changed
- 2023-02-21 10:48:41
@misc{9109895, abstract = {{Fascinated and often frustrated, it has often been that the flow of critical safety information is not as fluid and transparent as one would consider reasonable (Westhuizen & Stanz, 2017). This notional concept of ‘reporting’ has been researched and studied from many different industries and perspectives but has yet to answer, why individuals and groups lack the culture necessary to report what is wrong or not working related to safety. This case study aims to investigate part of this problem. Through gamification, focus groups and semi-structured interviews, middle managers supplied their perception and perspective of receiving bad news about safety. Collated and analysed, the results point in the direction of a shortcoming of trust, psychological safety, and the liabilities \ when safety is only measured by departmental or individual performance indicators of injuries and accidents.}}, author = {{Segel, Søren Christian Rossé and Wihnan, Dean}}, language = {{eng}}, note = {{Student Paper}}, title = {{To report or not to report: What happens when middle managers receive bad news about safety issues?}}, year = {{2023}}, }