Rädslan att säga ifrån: en kvalitativ studie av caféanställdas upplevelser av psykologisk trygghet och välmående
(2023) PSYK11 20231Department of Psychology
- Abstract
- Psychological safety is defined by Edmondson (1999) as a behavior in which the employees feel comfortable speaking out, sharing new ideas and criticism, as well as taking new risks without the fear of retribution. We have identified two areas in which there are gaps of knowledge and further research is needed: the connection between psychological safety and the wellbeing of an individual as well as the lack of representation of the café industry. The purpose of this thesis is therefore to highlight the participants' experiences of psychological safety as baristas, and the connection to their experienced well-being. The research question that we will answer is: What are the experiences of baristas' sense of psychological safety at their... (More)
- Psychological safety is defined by Edmondson (1999) as a behavior in which the employees feel comfortable speaking out, sharing new ideas and criticism, as well as taking new risks without the fear of retribution. We have identified two areas in which there are gaps of knowledge and further research is needed: the connection between psychological safety and the wellbeing of an individual as well as the lack of representation of the café industry. The purpose of this thesis is therefore to highlight the participants' experiences of psychological safety as baristas, and the connection to their experienced well-being. The research question that we will answer is: What are the experiences of baristas' sense of psychological safety at their workplace and how are these experiences connected to their wellbeing? This study used purposive sampling to select four baristas who participated in semi-structured interviews. A phenomenological approach was used to explore their experiences, with Interpretative Phenomenological Analysis employed for data analysis. The analysis resulted in the creation of four themes: hopelessness, replaceability, high demands, and colleagues. These themes could be categorized into two main themes: exploitation and social relationships. The results presented in this thesis suggest a lack of psychological safety, reducing participants´ will to speak out. The participants describe a situation where the fear of speaking out has led to the decline of their well-being. Social relations at the workplace appear to be associated with greater well-being, but without an effect on the tendency to speak out. (Less)
- Abstract (Swedish)
- Psykologisk trygghet definieras av Edmondson (1999) som ett beteende där anställda känner sig bekväma med att tala ut, dela med sig av nya idéer och kritik, samt ta risker utan rädsla för vedergällning. Vi har identifierat två kunskapsluckor där ytterligare forskning inom psykologisk trygghet behövs: psykologisk trygghet kopplat till individers allmänna välmående samt bristen av representation inom cafébranschen. Syftet med uppsatsen är därmed att belysa deltagarnas upplevelser av psykologisk trygghet på deras arbetsplats inom cafébranschen kopplat till deras självupplevda välmående. Frågeställningen som besvaras är: Hur ser caféanställdas upplevelser av psykologisk trygghet på arbetet ut och hur kan dessa upplevelser kopplas till... (More)
- Psykologisk trygghet definieras av Edmondson (1999) som ett beteende där anställda känner sig bekväma med att tala ut, dela med sig av nya idéer och kritik, samt ta risker utan rädsla för vedergällning. Vi har identifierat två kunskapsluckor där ytterligare forskning inom psykologisk trygghet behövs: psykologisk trygghet kopplat till individers allmänna välmående samt bristen av representation inom cafébranschen. Syftet med uppsatsen är därmed att belysa deltagarnas upplevelser av psykologisk trygghet på deras arbetsplats inom cafébranschen kopplat till deras självupplevda välmående. Frågeställningen som besvaras är: Hur ser caféanställdas upplevelser av psykologisk trygghet på arbetet ut och hur kan dessa upplevelser kopplas till välmående? Studien använde riktad rekrytering för att välja ut fyra baristor som deltog i semi-strukturerade intervjuer. En fenomenologisk ansats användes för att utforska deras upplevelser, med Interpretative Phenomenological Analysis som analysmetod. Analysen resulterade i skapandet av fyra teman: hopplöshet, ersättningsbarhet, höga krav och kollegor. Dessa teman kunde kategoriseras i två huvudteman; utnyttjande samt sociala kontakter. Resultatet som presenteras i denna uppsats visar på en brist på psykologisk trygghet som resulterar i att respondenterna inte säger ifrån på sin arbetsplats. Denna brist har lett till att dåligt välmående på arbetet förvärrats av att respondenterna inte känner att de kan göra något åt sin arbetssituation och inte tala ut på sin arbetsplats mot dåliga arbetsförhållanden. Det har även framkommit aspekter i huvudtemat sociala kontakter som tyder på god psykologisk trygghet, som bidragit till ökat välmående och trivsel men utan att påverka benägenheten att tala ut om arbetsförhållanden. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/9119255
- author
- Anderberg, Julia LU and Åkesson, Frida LU
- supervisor
-
- Birgitta Wanek LU
- Amanda Klysing LU
- organization
- course
- PSYK11 20231
- year
- 2023
- type
- M2 - Bachelor Degree
- subject
- keywords
- Psykologisk trygghet, välmående, arbetsmiljö, cafébranschen, psychological safety, well-being, work environment, café industry
- language
- Swedish
- id
- 9119255
- date added to LUP
- 2023-06-16 07:57:21
- date last changed
- 2023-06-16 07:57:21
@misc{9119255,
abstract = {{Psychological safety is defined by Edmondson (1999) as a behavior in which the employees feel comfortable speaking out, sharing new ideas and criticism, as well as taking new risks without the fear of retribution. We have identified two areas in which there are gaps of knowledge and further research is needed: the connection between psychological safety and the wellbeing of an individual as well as the lack of representation of the café industry. The purpose of this thesis is therefore to highlight the participants' experiences of psychological safety as baristas, and the connection to their experienced well-being. The research question that we will answer is: What are the experiences of baristas' sense of psychological safety at their workplace and how are these experiences connected to their wellbeing? This study used purposive sampling to select four baristas who participated in semi-structured interviews. A phenomenological approach was used to explore their experiences, with Interpretative Phenomenological Analysis employed for data analysis. The analysis resulted in the creation of four themes: hopelessness, replaceability, high demands, and colleagues. These themes could be categorized into two main themes: exploitation and social relationships. The results presented in this thesis suggest a lack of psychological safety, reducing participants´ will to speak out. The participants describe a situation where the fear of speaking out has led to the decline of their well-being. Social relations at the workplace appear to be associated with greater well-being, but without an effect on the tendency to speak out.}},
author = {{Anderberg, Julia and Åkesson, Frida}},
language = {{swe}},
note = {{Student Paper}},
title = {{Rädslan att säga ifrån: en kvalitativ studie av caféanställdas upplevelser av psykologisk trygghet och välmående}},
year = {{2023}},
}