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Examining E-banking Use in Yemen: A Quantitative Study from the Perspective of the Unified Theory of Acceptance and Use of Technology 2

Nordin, Joseph LU and Soysüren, Baransel LU (2024) SYSK16 20241
Department of Informatics
Abstract
This thesis uses a quantitative method to explore the factors that influence the use of electronic banking (e-banking) in Yemen, considering the role of socioeconomic conditions and technological accessibility. By using an adapted Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) model, the study examines how performance expectancy, effort expectancy, social influence, facilitating conditions, habit, and trust impact e-banking use among Yemeni people. The research reveals that while performance expectancy, effort expectancy, and facilitating conditions significantly influence e-banking use, the role of habit seems insignificant. The additional construct trust showed mixed results, which suggests that its influence is moderated... (More)
This thesis uses a quantitative method to explore the factors that influence the use of electronic banking (e-banking) in Yemen, considering the role of socioeconomic conditions and technological accessibility. By using an adapted Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) model, the study examines how performance expectancy, effort expectancy, social influence, facilitating conditions, habit, and trust impact e-banking use among Yemeni people. The research reveals that while performance expectancy, effort expectancy, and facilitating conditions significantly influence e-banking use, the role of habit seems insignificant. The additional construct trust showed mixed results, which suggests that its influence is moderated by infrastructural and socio-economic factors. The study also highlights a digital divide, where differences in e-banking use are influenced by differences in internet access, technological availability, and digital skills. This research contributes to understanding the complex dynamics of e-banking in the Yemeni context and offers insights into strategic approaches to improve digital financial inclusion in Yemen. The findings emphasize the necessity for improving technological infrastructure and tailoring e-banking services for varying levels of digital skills and access. (Less)
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author
Nordin, Joseph LU and Soysüren, Baransel LU
supervisor
organization
course
SYSK16 20241
year
type
M2 - Bachelor Degree
subject
language
English
id
9152404
date added to LUP
2024-05-22 10:05:38
date last changed
2024-05-22 10:05:38
@misc{9152404,
  abstract     = {{This thesis uses a quantitative method to explore the factors that influence the use of electronic banking (e-banking) in Yemen, considering the role of socioeconomic conditions and technological accessibility. By using an adapted Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) model, the study examines how performance expectancy, effort expectancy, social influence, facilitating conditions, habit, and trust impact e-banking use among Yemeni people. The research reveals that while performance expectancy, effort expectancy, and facilitating conditions significantly influence e-banking use, the role of habit seems insignificant. The additional construct trust showed mixed results, which suggests that its influence is moderated by infrastructural and socio-economic factors. The study also highlights a digital divide, where differences in e-banking use are influenced by differences in internet access, technological availability, and digital skills. This research contributes to understanding the complex dynamics of e-banking in the Yemeni context and offers insights into strategic approaches to improve digital financial inclusion in Yemen. The findings emphasize the necessity for improving technological infrastructure and tailoring e-banking services for varying levels of digital skills and access.}},
  author       = {{Nordin, Joseph and Soysüren, Baransel}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{Examining E-banking Use in Yemen: A Quantitative Study from the Perspective of the Unified Theory of Acceptance and Use of Technology 2}},
  year         = {{2024}},
}