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Acceptance factors influencing the willingness of multiple eID usage in Sweden: An analysis of factors influencing acceptance and adoption of alternative eID solutions to BankID in Sweden

Collin, Samuel LU and Weitman, Oliver (2024) SYSK16 20241
Department of Informatics
Abstract
This study aimed to examine the factors that influence the Swedish people’s willingness to adopt multiple eID services. Utilizing the Unified Theory of Acceptance and Use of Technology (UTAUT) as a foundational framework, we combined insights from previous research to design our survey, which received 300 responses divided into several age categories. This quantitative approach allowed for a broad generalization about the Swedish population more accurately. A statistical analysis was performed using the R programming language to interpret the data. The findings reveal that ease of use and significant perceived benefits are the primary drivers of willingness to adopt multiple eID services. Additionally, the well-established position of... (More)
This study aimed to examine the factors that influence the Swedish people’s willingness to adopt multiple eID services. Utilizing the Unified Theory of Acceptance and Use of Technology (UTAUT) as a foundational framework, we combined insights from previous research to design our survey, which received 300 responses divided into several age categories. This quantitative approach allowed for a broad generalization about the Swedish population more accurately. A statistical analysis was performed using the R programming language to interpret the data. The findings reveal that ease of use and significant perceived benefits are the primary drivers of willingness to adopt multiple eID services. Additionally, the well-established position of BankID demonstrates a high trust level and wide availability, setting a high standard that new eID services may struggle to meet. These findings underline the challenging market for new eID-services in Sweden and highlights the important role of innovation, trust, availability, and service efficiency in influencing user willingness to adopt multiple eID. Insights derived from this study enhance and contribute to our understanding of the factors that contribute to the acceptance and increased willingness to adopt such technologies. (Less)
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author
Collin, Samuel LU and Weitman, Oliver
supervisor
organization
course
SYSK16 20241
year
type
M2 - Bachelor Degree
subject
keywords
eID, electronic identification, eIDAS, eID acceptance, BankID, Freja eID, Technical acceptance, willingness of multiple services
language
English
id
9153188
date added to LUP
2024-05-22 10:42:05
date last changed
2024-05-22 10:42:05
@misc{9153188,
  abstract     = {{This study aimed to examine the factors that influence the Swedish people’s willingness to adopt multiple eID services. Utilizing the Unified Theory of Acceptance and Use of Technology (UTAUT) as a foundational framework, we combined insights from previous research to design our survey, which received 300 responses divided into several age categories. This quantitative approach allowed for a broad generalization about the Swedish population more accurately. A statistical analysis was performed using the R programming language to interpret the data. The findings reveal that ease of use and significant perceived benefits are the primary drivers of willingness to adopt multiple eID services. Additionally, the well-established position of BankID demonstrates a high trust level and wide availability, setting a high standard that new eID services may struggle to meet. These findings underline the challenging market for new eID-services in Sweden and highlights the important role of innovation, trust, availability, and service efficiency in influencing user willingness to adopt multiple eID. Insights derived from this study enhance and contribute to our understanding of the factors that contribute to the acceptance and increased willingness to adopt such technologies.}},
  author       = {{Collin, Samuel and Weitman, Oliver}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{Acceptance factors influencing the willingness of multiple eID usage in Sweden: An analysis of factors influencing acceptance and adoption of alternative eID solutions to BankID in Sweden}},
  year         = {{2024}},
}