Skip to main content

LUP Student Papers

LUND UNIVERSITY LIBRARIES

Generating a New Reality of Public Relations - A Qualitative Study on Public Relations Consultants' Engagement with Generative Artificial Intelligence

Enander, Ebba LU and Lindbeck, Johan LU (2024) SKOK11 20241
Department of Strategic Communication
Abstract (Swedish)
The entrance of generative artificial intelligence has brought new implications for today’s organizations. A prominent field in regards to this is public relations, as the technology can assist many features of the practice. The study aims to examine how Swedish public relations consultants engage with generative artificial intelligence in their work role. Using a qualitative approach, we conduct ten semi-structured interviews with public relations practitioners from five different agencies. The interviews are analyzed through thematic analysis, where the identified themes structure the analysis. By applying the sensemaking theory to the empirical material, the analysis reveals nuanced insights into how public relations consultants engage... (More)
The entrance of generative artificial intelligence has brought new implications for today’s organizations. A prominent field in regards to this is public relations, as the technology can assist many features of the practice. The study aims to examine how Swedish public relations consultants engage with generative artificial intelligence in their work role. Using a qualitative approach, we conduct ten semi-structured interviews with public relations practitioners from five different agencies. The interviews are analyzed through thematic analysis, where the identified themes structure the analysis. By applying the sensemaking theory to the empirical material, the analysis reveals nuanced insights into how public relations consultants engage with generative artificial intelligence. The findings reveal the multifaceted nature of generative artificial intelligence in public relations, highlighting the variations among practitioners. Through discussion, we expand on central findings. Furthermore, the insights provide implications for the future of generative artificial intelligence in public relations. The conclusion is that public relations consultants engage with generative artificial intelligence in various ways. Primarily, it assists with operational tasks, but the engagement depends on multiple factors. How generative artificial intelligence is utilized is determined by both individual and contextual factors. (Less)
Please use this url to cite or link to this publication:
author
Enander, Ebba LU and Lindbeck, Johan LU
supervisor
organization
course
SKOK11 20241
year
type
M2 - Bachelor Degree
subject
keywords
generative AI, technology, public relations, practitioners, consultants, agencies, organizations sensemaking, engagement
language
English
id
9154570
date added to LUP
2024-05-31 13:52:15
date last changed
2024-05-31 13:52:15
@misc{9154570,
  abstract     = {{The entrance of generative artificial intelligence has brought new implications for today’s organizations. A prominent field in regards to this is public relations, as the technology can assist many features of the practice. The study aims to examine how Swedish public relations consultants engage with generative artificial intelligence in their work role. Using a qualitative approach, we conduct ten semi-structured interviews with public relations practitioners from five different agencies. The interviews are analyzed through thematic analysis, where the identified themes structure the analysis. By applying the sensemaking theory to the empirical material, the analysis reveals nuanced insights into how public relations consultants engage with generative artificial intelligence. The findings reveal the multifaceted nature of generative artificial intelligence in public relations, highlighting the variations among practitioners. Through discussion, we expand on central findings. Furthermore, the insights provide implications for the future of generative artificial intelligence in public relations. The conclusion is that public relations consultants engage with generative artificial intelligence in various ways. Primarily, it assists with operational tasks, but the engagement depends on multiple factors. How generative artificial intelligence is utilized is determined by both individual and contextual factors.}},
  author       = {{Enander, Ebba and Lindbeck, Johan}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{Generating a New Reality of Public Relations - A Qualitative Study on Public Relations Consultants' Engagement with Generative Artificial Intelligence}},
  year         = {{2024}},
}