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The Effects of Artificial Intelligence in Professional Services Firms

Lopez Vila, Diego LU (2024) DABN01 20241
Department of Economics
Department of Statistics
Abstract
This master’s thesis explores the effects of artificial intelligence (AI) in professional services firms (PSFs) through an exploratory case study research approach. By examining an architecture firm and a management consulting firm, this study investigates how AI influences both organizational and operational dynamics within these sectors. The research reveals that AI significantly enhances workflow efficiency, augments professional capabilities, and transforms job roles, particularly at junior levels. However, it also highlights challenges related to generational resistance, ethical considerations, and the uncertainty surrounding AI integration. The findings contribute to a broader understanding of AI’s transformative impact on PSFs,... (More)
This master’s thesis explores the effects of artificial intelligence (AI) in professional services firms (PSFs) through an exploratory case study research approach. By examining an architecture firm and a management consulting firm, this study investigates how AI influences both organizational and operational dynamics within these sectors. The research reveals that AI significantly enhances workflow efficiency, augments professional capabilities, and transforms job roles, particularly at junior levels. However, it also highlights challenges related to generational resistance, ethical considerations, and the uncertainty surrounding AI integration. The findings contribute to a broader understanding of AI’s transformative impact on PSFs, offering strategic insights for navigating digital transformation in knowledge-intensive industries. (Less)
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author
Lopez Vila, Diego LU
supervisor
organization
course
DABN01 20241
year
type
H1 - Master's Degree (One Year)
subject
keywords
Artificial Intelligence, Professional Services, Organizational Dynamics, Operational Dynamics, AI Integration
language
English
id
9168243
date added to LUP
2024-09-24 08:34:25
date last changed
2024-09-24 08:34:25
@misc{9168243,
  abstract     = {{This master’s thesis explores the effects of artificial intelligence (AI) in professional services firms (PSFs) through an exploratory case study research approach. By examining an architecture firm and a management consulting firm, this study investigates how AI influences both organizational and operational dynamics within these sectors. The research reveals that AI significantly enhances workflow efficiency, augments professional capabilities, and transforms job roles, particularly at junior levels. However, it also highlights challenges related to generational resistance, ethical considerations, and the uncertainty surrounding AI integration. The findings contribute to a broader understanding of AI’s transformative impact on PSFs, offering strategic insights for navigating digital transformation in knowledge-intensive industries.}},
  author       = {{Lopez Vila, Diego}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{The Effects of Artificial Intelligence in Professional Services Firms}},
  year         = {{2024}},
}