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Digitalisering i socialt arbete med arbetslösa

Ohlin, Amanda LU and Haji, Safer (2025) SOPB63 20242
School of Social Work
Abstract (Swedish)
This research aims to study how the digital tool SKILLS changes social work in the labor market administration in Sweden. A qualitative interview study was carried out, and six social workers were interviewed through semi-structured interviews. In the interviews, attention is drawn to the fact that the digital tool has great significance in the social workers' daily work. SKILLS is a mandatory digital tool used in daily work, and both clients and social workers are required to have access to it. The empirical data has been analyzed based on the empowerment theory. The study shows that SKILLS have opportunities and challenges that affect the work and the client differently. The opportunities have shown that communication gets easier, and... (More)
This research aims to study how the digital tool SKILLS changes social work in the labor market administration in Sweden. A qualitative interview study was carried out, and six social workers were interviewed through semi-structured interviews. In the interviews, attention is drawn to the fact that the digital tool has great significance in the social workers' daily work. SKILLS is a mandatory digital tool used in daily work, and both clients and social workers are required to have access to it. The empirical data has been analyzed based on the empowerment theory. The study shows that SKILLS have opportunities and challenges that affect the work and the client differently. The opportunities have shown that communication gets easier, and clients get more involved in their life situation using the digital tool SKILLS. However, the challenges discovered throughout this research regard difficulties for the clients when adapting to SKILLS and the language barriers that may appear when using this tool. It has also been shown that SKILLS changes the social work of the labor market administration by affecting the relationship and creating a digital divide. (Less)
Please use this url to cite or link to this publication:
author
Ohlin, Amanda LU and Haji, Safer
supervisor
organization
course
SOPB63 20242
year
type
M2 - Bachelor Degree
subject
keywords
SKILLS, Digitalization, Social work, Empowerment, Social worker-client relationship, Digital divide, Discretion, Digital tools
language
Swedish
id
9181289
date added to LUP
2025-01-14 16:22:42
date last changed
2025-03-13 12:57:30
@misc{9181289,
  abstract     = {{This research aims to study how the digital tool SKILLS changes social work in the labor market administration in Sweden. A qualitative interview study was carried out, and six social workers were interviewed through semi-structured interviews. In the interviews, attention is drawn to the fact that the digital tool has great significance in the social workers' daily work. SKILLS is a mandatory digital tool used in daily work, and both clients and social workers are required to have access to it. The empirical data has been analyzed based on the empowerment theory. The study shows that SKILLS have opportunities and challenges that affect the work and the client differently. The opportunities have shown that communication gets easier, and clients get more involved in their life situation using the digital tool SKILLS. However, the challenges discovered throughout this research regard difficulties for the clients when adapting to SKILLS and the language barriers that may appear when using this tool. It has also been shown that SKILLS changes the social work of the labor market administration by affecting the relationship and creating a digital divide.}},
  author       = {{Ohlin, Amanda and Haji, Safer}},
  language     = {{swe}},
  note         = {{Student Paper}},
  title        = {{Digitalisering i socialt arbete med arbetslösa}},
  year         = {{2025}},
}