Skip to main content

LUP Student Papers

LUND UNIVERSITY LIBRARIES

Bakom leendet: En kvalitativ studie om känsloreglering i restaurangbranschen

Lanzinger, Frida LU and Berglund, Agnes (2025) PSYK12 20242
Department of Psychology
Abstract
This study examines emotion regulation within the restaurant industry, and its
impact on employees well-being and perceived work environment. Using a
qualitative method based on semi-structured interviews with seven employees
in the restaurant industry, the analysis explores how industry norms, job
demands and social interactions shape workers' emotional experiences. The
findings indicate that emotional regulation, particularly through strategies such
as “surface acting” and “deep acting”, plays a crucial part in maintaining a
positive facade toward customers and colleagues. The results also highlight a
risk of emotional detachment and negative effects on well-being. Relationships
with colleagues are described as vital for... (More)
This study examines emotion regulation within the restaurant industry, and its
impact on employees well-being and perceived work environment. Using a
qualitative method based on semi-structured interviews with seven employees
in the restaurant industry, the analysis explores how industry norms, job
demands and social interactions shape workers' emotional experiences. The
findings indicate that emotional regulation, particularly through strategies such
as “surface acting” and “deep acting”, plays a crucial part in maintaining a
positive facade toward customers and colleagues. The results also highlight a
risk of emotional detachment and negative effects on well-being. Relationships
with colleagues are described as vital for managing challenges at work, while
conflicts and lack of organizational support are identified as obstacles. The
study emphasizes the need for increased organizational support to reduce the
negative effects of emotion regulation. (Less)
Abstract (Swedish)
Denna studie undersöker känsloreglering inom restaurangbranschen, samt dess
påverkan på arbetstagarnas välbefinnande och upplevda arbetsmiljö. Genom en
kvalitativ metod, baserad på semistrukturerade intervjuer med sju anställda
inom restaurangbranschen, har det analyserats hur branschens normer,
arbetskrav och sociala interaktioner formar arbetstagarnas känslomässiga
upplevelser. Resultaten visar att känsloreglering, särskilt genom strategier som
"surface acting" och "deep acting", spelar en avgörande roll i att upprätthålla
en positiv fasad gentemot gäster och kollegor. Studiens resultat visar även en
risk för avtrubbning och negativ påverkan på välbefinnandet. Relationer med
kollegor upplevs som avgörande för att hantera... (More)
Denna studie undersöker känsloreglering inom restaurangbranschen, samt dess
påverkan på arbetstagarnas välbefinnande och upplevda arbetsmiljö. Genom en
kvalitativ metod, baserad på semistrukturerade intervjuer med sju anställda
inom restaurangbranschen, har det analyserats hur branschens normer,
arbetskrav och sociala interaktioner formar arbetstagarnas känslomässiga
upplevelser. Resultaten visar att känsloreglering, särskilt genom strategier som
"surface acting" och "deep acting", spelar en avgörande roll i att upprätthålla
en positiv fasad gentemot gäster och kollegor. Studiens resultat visar även en
risk för avtrubbning och negativ påverkan på välbefinnandet. Relationer med
kollegor upplevs som avgörande för att hantera arbetsmiljöns utmaningar,
medan konflikter och brist på organisatoriskt stöd pekas ut som hinder. Studien
lyfter behovet av ökat organisatoriskt stöd för att minska negativa effekter av
känsloreglering. (Less)
Please use this url to cite or link to this publication:
author
Lanzinger, Frida LU and Berglund, Agnes
supervisor
organization
course
PSYK12 20242
year
type
M2 - Bachelor Degree
subject
keywords
känsloreglering, restaurangbranschen, emotionellt arbete, arbetsmiljö, surface acting, deep acting, välbefinnande, emotion regulation, restaurant industry, emotional labor, work environment, well-being
language
Swedish
id
9181929
date added to LUP
2025-01-22 09:28:25
date last changed
2025-01-22 09:28:25
@misc{9181929,
  abstract     = {{This study examines emotion regulation within the restaurant industry, and its
impact on employees well-being and perceived work environment. Using a
qualitative method based on semi-structured interviews with seven employees
in the restaurant industry, the analysis explores how industry norms, job
demands and social interactions shape workers' emotional experiences. The
findings indicate that emotional regulation, particularly through strategies such
as “surface acting” and “deep acting”, plays a crucial part in maintaining a
positive facade toward customers and colleagues. The results also highlight a
risk of emotional detachment and negative effects on well-being. Relationships
with colleagues are described as vital for managing challenges at work, while
conflicts and lack of organizational support are identified as obstacles. The
study emphasizes the need for increased organizational support to reduce the
negative effects of emotion regulation.}},
  author       = {{Lanzinger, Frida and Berglund, Agnes}},
  language     = {{swe}},
  note         = {{Student Paper}},
  title        = {{Bakom leendet: En kvalitativ studie om känsloreglering i restaurangbranschen}},
  year         = {{2025}},
}