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A User-Centered Approach to Enhancing a Competence Management Tool

Andersson, Elin LU and Blunck, Emilia LU (2025) MAMM01 20251
Ergonomics and Aerosol Technology
Abstract
This master thesis focuses on redesigning the Competence profile within Grade AB’s product Grade Talent. The Competence profile is a competence management tool that enables managers, HR departments, and employees to track and overview em- ployee capabilities. Our work aimed to enhance usability through interface restruc- turing while implementing new functionality to visualize competence development. Through an iterative design process centered on user needs, we identified and ad- dressed key usability challenges. The redesign reduced interface clutter and imple- mented a ’comparison over time’ feature that allows users to visualize competence development between two points. We conducted two rounds of user testing, with evaluation and... (More)
This master thesis focuses on redesigning the Competence profile within Grade AB’s product Grade Talent. The Competence profile is a competence management tool that enables managers, HR departments, and employees to track and overview em- ployee capabilities. Our work aimed to enhance usability through interface restruc- turing while implementing new functionality to visualize competence development. Through an iterative design process centered on user needs, we identified and ad- dressed key usability challenges. The redesign reduced interface clutter and imple- mented a ’comparison over time’ feature that allows users to visualize competence development between two points. We conducted two rounds of user testing, with evaluation and redesign following each iteration. The resulting interface offers im- proved navigation and clearer visualization of competence development through in- tuitive diagrams. A significant challenge throughout the process was accommodating the diverse ways Grade’s customers utilize the Competence profile. Our research re- vealed that users interact with the tool differently based on their organizational needs, making it difficult to develop a universal solution that optimally serves all users. The final prototype delivers enhanced functionality while addressing core usability is- sues, though it acknowledges the inherent challenge of creating a single interface is optimal serves for all usages within Grade’s diverse customer base. (Less)
Please use this url to cite or link to this publication:
author
Andersson, Elin LU and Blunck, Emilia LU
supervisor
organization
course
MAMM01 20251
year
type
H2 - Master's Degree (Two Years)
subject
keywords
Competence Management, Data Visualization, User Experience (UX), User Centered Design (UCD)
language
English
id
9193103
date added to LUP
2025-06-05 10:09:55
date last changed
2025-06-05 10:09:55
@misc{9193103,
  abstract     = {{This master thesis focuses on redesigning the Competence profile within Grade AB’s product Grade Talent. The Competence profile is a competence management tool that enables managers, HR departments, and employees to track and overview em- ployee capabilities. Our work aimed to enhance usability through interface restruc- turing while implementing new functionality to visualize competence development. Through an iterative design process centered on user needs, we identified and ad- dressed key usability challenges. The redesign reduced interface clutter and imple- mented a ’comparison over time’ feature that allows users to visualize competence development between two points. We conducted two rounds of user testing, with evaluation and redesign following each iteration. The resulting interface offers im- proved navigation and clearer visualization of competence development through in- tuitive diagrams. A significant challenge throughout the process was accommodating the diverse ways Grade’s customers utilize the Competence profile. Our research re- vealed that users interact with the tool differently based on their organizational needs, making it difficult to develop a universal solution that optimally serves all users. The final prototype delivers enhanced functionality while addressing core usability is- sues, though it acknowledges the inherent challenge of creating a single interface is optimal serves for all usages within Grade’s diverse customer base.}},
  author       = {{Andersson, Elin and Blunck, Emilia}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{A User-Centered Approach to Enhancing a Competence Management Tool}},
  year         = {{2025}},
}