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Managing IT Costs by ABC

Rudsvik, Johan and Lovén, Linus (2007)
Department of Business Administration
Abstract
The purpose of this essay is to identify costs for providing First-line and Second-line support, and then allocate these cost to different goods and services (cost objects) being supported. The thesis also intends to improve the overall cost awareness in IT settings.
Please use this url to cite or link to this publication:
author
Rudsvik, Johan and Lovén, Linus
supervisor
organization
year
type
H1 - Master's Degree (One Year)
subject
keywords
ABC, IT, Cost Management, ITIL, Management of enterprises, Företagsledning, management
language
Swedish
id
1344403
date added to LUP
2007-01-19 00:00:00
date last changed
2012-04-02 16:19:20
@misc{1344403,
  abstract     = {{The purpose of this essay is to identify costs for providing First-line and Second-line support, and then allocate these cost to different goods and services (cost objects) being supported. The thesis also intends to improve the overall cost awareness in IT settings.}},
  author       = {{Rudsvik, Johan and Lovén, Linus}},
  language     = {{swe}},
  note         = {{Student Paper}},
  title        = {{Managing IT Costs by ABC}},
  year         = {{2007}},
}