How to assess team performance in terms of control - a cognitive systems engineering based protocol
(2010) In LUTVDG/TVBB-5331-SE VBR920 20102Risk Management and Safety Engineering (M.Sc.Eng.)
Division of Fire Safety Engineering
Division of Risk Management and Societal Safety
- Abstract
- This report presents a protocol for assessing team performance in terms of control based on cognitive systems engineering theories. The protocol changes the focus of team performance assessment from good and bad behaviours towards the team’s activity. By using Hollnagel’s contextual control model (COCOM) a protocol is developed so that team activity can be categorised into four control modes. Data is collected through observation and questionnaires and is analysed in time intervals. Each time interval is then given a control mode. Based on how the control mode changes over time the performance of the team can be assessed. The protocol was tested in a pilot study where commanding staff exercises were analysed. The results show that the... (More)
- This report presents a protocol for assessing team performance in terms of control based on cognitive systems engineering theories. The protocol changes the focus of team performance assessment from good and bad behaviours towards the team’s activity. By using Hollnagel’s contextual control model (COCOM) a protocol is developed so that team activity can be categorised into four control modes. Data is collected through observation and questionnaires and is analysed in time intervals. Each time interval is then given a control mode. Based on how the control mode changes over time the performance of the team can be assessed. The protocol was tested in a pilot study where commanding staff exercises were analysed. The results show that the protocol can be used to identify differences in team performance. The study also gives empirical validity to COCOM in that the loss of control in emergencies corresponds to an opportunistic or a scrambled control mode. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/1702339
- author
- Palmqvist, Hanna LU
- supervisor
- organization
- course
- VBR920 20102
- year
- 2010
- type
- H2 - Master's Degree (Two Years)
- subject
- keywords
- assessment, escalating situations, COCOM, Team performance, control, cognitive systems engineering, protocol, design
- publication/series
- LUTVDG/TVBB-5331-SE
- report number
- 5331
- ISSN
- 1402-3504
- language
- English
- id
- 1702339
- date added to LUP
- 2010-10-28 13:16:53
- date last changed
- 2020-12-03 14:26:06
@misc{1702339, abstract = {{This report presents a protocol for assessing team performance in terms of control based on cognitive systems engineering theories. The protocol changes the focus of team performance assessment from good and bad behaviours towards the team’s activity. By using Hollnagel’s contextual control model (COCOM) a protocol is developed so that team activity can be categorised into four control modes. Data is collected through observation and questionnaires and is analysed in time intervals. Each time interval is then given a control mode. Based on how the control mode changes over time the performance of the team can be assessed. The protocol was tested in a pilot study where commanding staff exercises were analysed. The results show that the protocol can be used to identify differences in team performance. The study also gives empirical validity to COCOM in that the loss of control in emergencies corresponds to an opportunistic or a scrambled control mode.}}, author = {{Palmqvist, Hanna}}, issn = {{1402-3504}}, language = {{eng}}, note = {{Student Paper}}, series = {{LUTVDG/TVBB-5331-SE}}, title = {{How to assess team performance in terms of control - a cognitive systems engineering based protocol}}, year = {{2010}}, }