Services for Manufacturers: Generating sustainable value through new repair service offerings
(2022) MIOM05 20212Production Management
- Abstract
- Background
Introducing services for manufacturing companies can lead to improving
customer satisfaction and new revenue streams as well as creating a more
sustainable business. However, the current understanding of how this can be
done in practice is limited.
Purpose
This master’s thesis investigates how a manufacturing company can generate
sustainable value through the introduction of new repair service offerings.
Methodology
The research was based on a qualitative single case study with an abductive
approach. The data was collected from a manufacturer of electronic products
through semi-structured interviews.
Conclusion
This thesis resulted in multiple repair service offerings for the manufacturers that generated... (More) - Background
Introducing services for manufacturing companies can lead to improving
customer satisfaction and new revenue streams as well as creating a more
sustainable business. However, the current understanding of how this can be
done in practice is limited.
Purpose
This master’s thesis investigates how a manufacturing company can generate
sustainable value through the introduction of new repair service offerings.
Methodology
The research was based on a qualitative single case study with an abductive
approach. The data was collected from a manufacturer of electronic products
through semi-structured interviews.
Conclusion
This thesis resulted in multiple repair service offerings for the manufacturers that generated environmental and economic value through a sustainable
business model innovation approach. By iterative interviews with stakeholders investigating the value proposition, value creation and delivery as well as
value capture mechanisms of a manufacturer, it was possible to minimize the
impacts of sustainability trade-offs and develop sustainable repair service
offerings. The thesis also suggests a framework for evaluating and prioritizing repair service offerings based on their perceived value for stakeholders,
environmental value, and cost. The alignment of a manufacturer’s organization through clear sustainability targets was also found to be important to
generate both environmental and economic value. (Less) - Popular Abstract
- There are challenges for how sustainable repair service offerings can be developed in practice for manufacturers. Driving sustainability is not always a win-win situation and there are often trade-offs and conflicts between different environmental and social ambitions, and financial targets.
This thesis investigates how a manufacturer can generate sustainable value through repair service offerings through a single case study.
Through a sustainable business model approach and cross-functional data collection, repair service offerings that generated environmental and economic value were found. The thesis also suggests a framework for evaluating and prioritizing repair service offerings based on their value and cost. The alignment of a... (More) - There are challenges for how sustainable repair service offerings can be developed in practice for manufacturers. Driving sustainability is not always a win-win situation and there are often trade-offs and conflicts between different environmental and social ambitions, and financial targets.
This thesis investigates how a manufacturer can generate sustainable value through repair service offerings through a single case study.
Through a sustainable business model approach and cross-functional data collection, repair service offerings that generated environmental and economic value were found. The thesis also suggests a framework for evaluating and prioritizing repair service offerings based on their value and cost. The alignment of a manufacturer’s organization through clear sustainability targets was also found to be important to
generate both environmental and economic value. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/9073980
- author
- Olsson, David LU
- supervisor
- organization
- course
- MIOM05 20212
- year
- 2022
- type
- H2 - Master's Degree (Two Years)
- subject
- keywords
- Sustainable value proposition, sustainable business model innovation, new service development for manufacturers, repair, prioritization.
- report number
- 22/5677
- language
- English
- id
- 9073980
- date added to LUP
- 2022-01-28 15:06:26
- date last changed
- 2022-01-28 15:06:26
@misc{9073980,
abstract = {{Background
Introducing services for manufacturing companies can lead to improving
customer satisfaction and new revenue streams as well as creating a more
sustainable business. However, the current understanding of how this can be
done in practice is limited.
Purpose
This master’s thesis investigates how a manufacturing company can generate
sustainable value through the introduction of new repair service offerings.
Methodology
The research was based on a qualitative single case study with an abductive
approach. The data was collected from a manufacturer of electronic products
through semi-structured interviews.
Conclusion
This thesis resulted in multiple repair service offerings for the manufacturers that generated environmental and economic value through a sustainable
business model innovation approach. By iterative interviews with stakeholders investigating the value proposition, value creation and delivery as well as
value capture mechanisms of a manufacturer, it was possible to minimize the
impacts of sustainability trade-offs and develop sustainable repair service
offerings. The thesis also suggests a framework for evaluating and prioritizing repair service offerings based on their perceived value for stakeholders,
environmental value, and cost. The alignment of a manufacturer’s organization through clear sustainability targets was also found to be important to
generate both environmental and economic value.}},
author = {{Olsson, David}},
language = {{eng}},
note = {{Student Paper}},
title = {{Services for Manufacturers: Generating sustainable value through new repair service offerings}},
year = {{2022}},
}