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”Här får man vara snäll” En kvalitativ intervjustudie om kuratorers relationsbyggande med patienter på psykosmottagningar

Norell, Rebecka LU (2024) SAHS05 20241
School of Social Work
Abstract
This study aimed to gain a deeper understanding of how counselors create and maintain good professional relationships with patients who have psychotic disorders, and how they manage their emotions within these relationships. Qualitative interviews were conducted with six counselors working in outpatient clinics in Region Skåne. The empirical data were analyzed using Hochschild and Bolton's theoretical framework on emotion management in the workplace. The results revealed that counselors often begin their relationships with patients by assisting them in applying for welfare services. This initial support helps build trust with patients who typically find it challenging to trust others. The study also shows that counselors adjust their... (More)
This study aimed to gain a deeper understanding of how counselors create and maintain good professional relationships with patients who have psychotic disorders, and how they manage their emotions within these relationships. Qualitative interviews were conducted with six counselors working in outpatient clinics in Region Skåne. The empirical data were analyzed using Hochschild and Bolton's theoretical framework on emotion management in the workplace. The results revealed that counselors often begin their relationships with patients by assisting them in applying for welfare services. This initial support helps build trust with patients who typically find it challenging to trust others. The study also shows that counselors adjust their emotions to align with those of their patients and to help improve their well-being, sometimes using humor as a tool. The title of the study is a quote from one of the counselors. However, the results indicate that counselors consider many factors in their approach to kindness. For instance, they need to balance professionalism with a personal touch. The findings reveal that counselors occasionally share personal information to make patients feel more at ease. This study contributes valuable insights into the factors counselors consider when building professional relationships with patients suffering from severe mental illness. (Less)
Please use this url to cite or link to this publication:
author
Norell, Rebecka LU
supervisor
organization
course
SAHS05 20241
year
type
H3 - Professional qualifications (4 Years - )
subject
keywords
psychotic disorders, counselors, relationship building, emotional work
language
Swedish
id
9165094
date added to LUP
2024-06-30 16:51:15
date last changed
2024-06-30 16:51:15
@misc{9165094,
  abstract     = {{This study aimed to gain a deeper understanding of how counselors create and maintain good professional relationships with patients who have psychotic disorders, and how they manage their emotions within these relationships. Qualitative interviews were conducted with six counselors working in outpatient clinics in Region Skåne. The empirical data were analyzed using Hochschild and Bolton's theoretical framework on emotion management in the workplace. The results revealed that counselors often begin their relationships with patients by assisting them in applying for welfare services. This initial support helps build trust with patients who typically find it challenging to trust others. The study also shows that counselors adjust their emotions to align with those of their patients and to help improve their well-being, sometimes using humor as a tool. The title of the study is a quote from one of the counselors. However, the results indicate that counselors consider many factors in their approach to kindness. For instance, they need to balance professionalism with a personal touch. The findings reveal that counselors occasionally share personal information to make patients feel more at ease. This study contributes valuable insights into the factors counselors consider when building professional relationships with patients suffering from severe mental illness.}},
  author       = {{Norell, Rebecka}},
  language     = {{swe}},
  note         = {{Student Paper}},
  title        = {{”Här får man vara snäll” En kvalitativ intervjustudie om kuratorers relationsbyggande med patienter på psykosmottagningar}},
  year         = {{2024}},
}