Riskhantering ur ett organisationspsykologiskt perspektiv : skapandet av ett tillbudsrapporteringssystem
(2002)Department of Psychology
- Abstract
- The aviation branch use regulated procedures to control daily activities. Due to a mobile work environment with little room for mistakes a Swedish airline company has decided to create a computer aided incident reporting system to detect possible accidents before they occur. The goal is to create the necessary conditions for such a system by looking into the company's communication culture, incident reporting system and employee's safety awareness.
A quantitative study was performed where 64 questionnaires were sent to all employees working as flight or cabin crew. Correlation analysis and non-parametric tests were performed to establish a picture over the current conditions. Cabin crew has significant better attitude towards... (More) - The aviation branch use regulated procedures to control daily activities. Due to a mobile work environment with little room for mistakes a Swedish airline company has decided to create a computer aided incident reporting system to detect possible accidents before they occur. The goal is to create the necessary conditions for such a system by looking into the company's communication culture, incident reporting system and employee's safety awareness.
A quantitative study was performed where 64 questionnaires were sent to all employees working as flight or cabin crew. Correlation analysis and non-parametric tests were performed to establish a picture over the current conditions. Cabin crew has significant better attitude towards communication culture and safety systems and more experienced workers showed less satisfaction towards company's communication culture and reporting system. To improve the overall situation flight crew and cabin crew have to communicate more safety related information to each other from a learning aspect. Maybe experienced crew members loose their positive view on communication and reporting systems due to increased demands or social differences between the generations. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/1356206
- author
- Jönsson, Johan
- supervisor
- organization
- year
- 2002
- type
- H1 - Master's Degree (One Year)
- subject
- keywords
- incident reporting, communication, aviation, safety, risk management, Psychology, Psykologi
- language
- Swedish
- id
- 1356206
- date added to LUP
- 2004-11-08 00:00:00
- date last changed
- 2004-11-08 00:00:00
@misc{1356206,
abstract = {{The aviation branch use regulated procedures to control daily activities. Due to a mobile work environment with little room for mistakes a Swedish airline company has decided to create a computer aided incident reporting system to detect possible accidents before they occur. The goal is to create the necessary conditions for such a system by looking into the company's communication culture, incident reporting system and employee's safety awareness.
A quantitative study was performed where 64 questionnaires were sent to all employees working as flight or cabin crew. Correlation analysis and non-parametric tests were performed to establish a picture over the current conditions. Cabin crew has significant better attitude towards communication culture and safety systems and more experienced workers showed less satisfaction towards company's communication culture and reporting system. To improve the overall situation flight crew and cabin crew have to communicate more safety related information to each other from a learning aspect. Maybe experienced crew members loose their positive view on communication and reporting systems due to increased demands or social differences between the generations.}},
author = {{Jönsson, Johan}},
language = {{swe}},
note = {{Student Paper}},
title = {{Riskhantering ur ett organisationspsykologiskt perspektiv : skapandet av ett tillbudsrapporteringssystem}},
year = {{2002}},
}