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Klienten i centrum : en inblick i klienters upplevelser av bemötande samt information i samband med handläggning av försörjningsstöd

Stenson, Cecilia (2003)
School of Social Work
Abstract
The purpose of this essay was to find out how a selection of the clients at a social welfare office experienced the treatment of them, and the information given to them when they were confronted with demands from the "arbetslinjen". The purpose was also to find out if there were any significant differences in the experiences from the clients different backgrounds. This was realized by a questionnaire to the clients that was handed out in the waiting-room. 66 questionnaires was handed out and 60 was replied and returned. The framing of the questions were: How does a random sample of the clients at Arbete och Försörjning in Eslöv experience the treatment, primary by their social welfare secretary? How does the same clients experience the... (More)
The purpose of this essay was to find out how a selection of the clients at a social welfare office experienced the treatment of them, and the information given to them when they were confronted with demands from the "arbetslinjen". The purpose was also to find out if there were any significant differences in the experiences from the clients different backgrounds. This was realized by a questionnaire to the clients that was handed out in the waiting-room. 66 questionnaires was handed out and 60 was replied and returned. The framing of the questions were: How does a random sample of the clients at Arbete och Försörjning in Eslöv experience the treatment, primary by their social welfare secretary? How does the same clients experience the information that is given to them? Is it possible to see any clear differences in the clients experiences from different backgrounds, as for example gender, age and origin? The main differences in the answers between the groups were that the immigrants were more pleased about the way they were treated than the Swedish an the second generation of immigrants. The younger groups was not as pleased with the treatment as the older groups. About a third of the clients that responded felt that they were given to much information about their obligations and to little information about their rights. (Less)
Please use this url to cite or link to this publication:
author
Stenson, Cecilia
supervisor
organization
year
type
M2 - Bachelor Degree
subject
keywords
Social problems and welfare, national insurance, Sociala problem, social välfärd, socialförsäkring
language
Swedish
id
1358289
date added to LUP
2004-11-08 00:00:00
date last changed
2004-11-08 00:00:00
@misc{1358289,
  abstract     = {The purpose of this essay was to find out how a selection of the clients at a social welfare office experienced the treatment of them, and the information given to them when they were confronted with demands from the "arbetslinjen". The purpose was also to find out if there were any significant differences in the experiences from the clients different backgrounds. This was realized by a questionnaire to the clients that was handed out in the waiting-room. 66 questionnaires was handed out and 60 was replied and returned. The framing of the questions were: How does a random sample of the clients at Arbete och Försörjning in Eslöv experience the treatment, primary by their social welfare secretary? How does the same clients experience the information that is given to them? Is it possible to see any clear differences in the clients experiences from different backgrounds, as for example gender, age and origin? The main differences in the answers between the groups were that the immigrants were more pleased about the way they were treated than the Swedish an the second generation of immigrants. The younger groups was not as pleased with the treatment as the older groups. About a third of the clients that responded felt that they were given to much information about their obligations and to little information about their rights.},
  author       = {Stenson, Cecilia},
  keyword      = {Social problems and welfare, national insurance,Sociala problem, social välfärd, socialförsäkring},
  language     = {swe},
  note         = {Student Paper},
  title        = {Klienten i centrum : en inblick i klienters upplevelser av bemötande samt information i samband med handläggning av försörjningsstöd},
  year         = {2003},
}