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Hot och våld inom socialtjänsten - och vad man gör för att förhindra det

Niklasson Hydén, Julia (2004)
School of Social Work
Abstract
I studied the risk of threats and violence towards social workers and how prevention work is organised and performed in a case study. I studied available data and literature on the subject and performed qualitative interviews with three social workers and the head of department of an average sized welfare office in Sweden, and a social worker who had been threatened by a client in another work place, for their experiences and general advice. The informants described a general feeling of safety in their working environment, but also a general awareness of the risks. The action program of the welfare office was in accordance with general recommendations from the work environment bureau and the routines described. The welfare office seemed to... (More)
I studied the risk of threats and violence towards social workers and how prevention work is organised and performed in a case study. I studied available data and literature on the subject and performed qualitative interviews with three social workers and the head of department of an average sized welfare office in Sweden, and a social worker who had been threatened by a client in another work place, for their experiences and general advice. The informants described a general feeling of safety in their working environment, but also a general awareness of the risks. The action program of the welfare office was in accordance with general recommendations from the work environment bureau and the routines described. The welfare office seemed to have experienced few cases of threats or violence during the last years. Still their work environment had shortcomings that according to the informants could prove dangerous in case of aggressive behaviour from a client. What was considered most important for preventing violence was a positive relation to the clients. This relation could be seriously damaged if the social worker was hard to reach or was stressed, for example because of heavy workload. (Less)
Please use this url to cite or link to this publication:
author
Niklasson Hydén, Julia
supervisor
organization
year
type
M2 - Bachelor Degree
subject
keywords
Social problems and welfare, national insurance, Sociala problem, social välfärd, socialförsäkring
language
Swedish
id
1358947
date added to LUP
2004-11-08
date last changed
2004-11-08
@misc{1358947,
  abstract     = {I studied the risk of threats and violence towards social workers and how prevention work is organised and performed in a case study. I studied available data and literature on the subject and performed qualitative interviews with three social workers and the head of department of an average sized welfare office in Sweden, and a social worker who had been threatened by a client in another work place, for their experiences and general advice. The informants described a general feeling of safety in their working environment, but also a general awareness of the risks. The action program of the welfare office was in accordance with general recommendations from the work environment bureau and the routines described. The welfare office seemed to have experienced few cases of threats or violence during the last years. Still their work environment had shortcomings that according to the informants could prove dangerous in case of aggressive behaviour from a client. What was considered most important for preventing violence was a positive relation to the clients. This relation could be seriously damaged if the social worker was hard to reach or was stressed, for example because of heavy workload.},
  author       = {Niklasson Hydén, Julia},
  keyword      = {Social problems and welfare, national insurance,Sociala problem, social välfärd, socialförsäkring},
  language     = {swe},
  note         = {Student Paper},
  title        = {Hot och våld inom socialtjänsten - och vad man gör för att förhindra det},
  year         = {2004},
}