Optimizing Business Process Outsourcing – Three Dimensions of Outsourcing Success
(2009)Department of Business Administration
- Abstract
- Within inter-organizational governance the concept of risk management has become a key issue. The importance of generating and sustaining competitive advantage through inter-organizational relations has become more crucial, due to the emerging business model business process outsourcing (BPO). Nowadays, this business model facilitates companies’ attempts to improve and support their operational effectiveness and strategic position. Therefore, it is intended to elaborate if relational risk mitigation solely determines outsourcing success and how BPO engagements are optimized. The outcome of this thesis will rest on the significance of relational risk mitigation to optimization of BPO efforts, which is approached through three case studies... (More)
- Within inter-organizational governance the concept of risk management has become a key issue. The importance of generating and sustaining competitive advantage through inter-organizational relations has become more crucial, due to the emerging business model business process outsourcing (BPO). Nowadays, this business model facilitates companies’ attempts to improve and support their operational effectiveness and strategic position. Therefore, it is intended to elaborate if relational risk mitigation solely determines outsourcing success and how BPO engagements are optimized. The outcome of this thesis will rest on the significance of relational risk mitigation to optimization of BPO efforts, which is approached through three case studies that incorporate different viewpoints. These perceptions represent the advisor perspective, the client perspective, and provider perspective that will triangulate the issues of BPO optimization and outsourcing success. We believe that looking beyond relational risk mitigation and contractual governance, and include integrated management control systems and strategic fit will result into a higher degree of outsourcing success and result in optimization of business process outsourcing. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/1437673
- author
- Enlund, Viktor ; Shwan, Arian and Van Engelen, Quirijn
- supervisor
- organization
- year
- 2009
- type
- H1 - Master's Degree (One Year)
- subject
- keywords
- Business Process Outsourcing, Optimization, Satisfaction, Operational Effectiveness, Sustained Competitive Advantage, Management of enterprises, Företagsledning, management
- language
- Swedish
- id
- 1437673
- date added to LUP
- 2009-06-04 00:00:00
- date last changed
- 2012-04-02 17:23:34
@misc{1437673,
abstract = {{Within inter-organizational governance the concept of risk management has become a key issue. The importance of generating and sustaining competitive advantage through inter-organizational relations has become more crucial, due to the emerging business model business process outsourcing (BPO). Nowadays, this business model facilitates companies’ attempts to improve and support their operational effectiveness and strategic position. Therefore, it is intended to elaborate if relational risk mitigation solely determines outsourcing success and how BPO engagements are optimized. The outcome of this thesis will rest on the significance of relational risk mitigation to optimization of BPO efforts, which is approached through three case studies that incorporate different viewpoints. These perceptions represent the advisor perspective, the client perspective, and provider perspective that will triangulate the issues of BPO optimization and outsourcing success. We believe that looking beyond relational risk mitigation and contractual governance, and include integrated management control systems and strategic fit will result into a higher degree of outsourcing success and result in optimization of business process outsourcing.}},
author = {{Enlund, Viktor and Shwan, Arian and Van Engelen, Quirijn}},
language = {{swe}},
note = {{Student Paper}},
title = {{Optimizing Business Process Outsourcing – Three Dimensions of Outsourcing Success}},
year = {{2009}},
}