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Optimizing Business Process Outsourcing – Three Dimensions of Outsourcing Success

Enlund, Viktor; Shwan, Arian and Van Engelen, Quirijn (2009)
Department of Business Administration
Abstract
Within inter-organizational governance the concept of risk management has become a key issue. The importance of generating and sustaining competitive advantage through inter-organizational relations has become more crucial, due to the emerging business model business process outsourcing (BPO). Nowadays, this business model facilitates companies’ attempts to improve and support their operational effectiveness and strategic position. Therefore, it is intended to elaborate if relational risk mitigation solely determines outsourcing success and how BPO engagements are optimized. The outcome of this thesis will rest on the significance of relational risk mitigation to optimization of BPO efforts, which is approached through three case studies... (More)
Within inter-organizational governance the concept of risk management has become a key issue. The importance of generating and sustaining competitive advantage through inter-organizational relations has become more crucial, due to the emerging business model business process outsourcing (BPO). Nowadays, this business model facilitates companies’ attempts to improve and support their operational effectiveness and strategic position. Therefore, it is intended to elaborate if relational risk mitigation solely determines outsourcing success and how BPO engagements are optimized. The outcome of this thesis will rest on the significance of relational risk mitigation to optimization of BPO efforts, which is approached through three case studies that incorporate different viewpoints. These perceptions represent the advisor perspective, the client perspective, and provider perspective that will triangulate the issues of BPO optimization and outsourcing success. We believe that looking beyond relational risk mitigation and contractual governance, and include integrated management control systems and strategic fit will result into a higher degree of outsourcing success and result in optimization of business process outsourcing. (Less)
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author
Enlund, Viktor; Shwan, Arian and Van Engelen, Quirijn
supervisor
organization
year
type
H1 - Master's Degree (One Year)
subject
keywords
Business Process Outsourcing, Optimization, Satisfaction, Operational Effectiveness, Sustained Competitive Advantage, Management of enterprises, Företagsledning, management
language
Swedish
id
1437673
date added to LUP
2009-06-04 00:00:00
date last changed
2012-04-02 17:23:34
@misc{1437673,
  abstract     = {Within inter-organizational governance the concept of risk management has become a key issue. The importance of generating and sustaining competitive advantage through inter-organizational relations has become more crucial, due to the emerging business model business process outsourcing (BPO). Nowadays, this business model facilitates companies’ attempts to improve and support their operational effectiveness and strategic position. Therefore, it is intended to elaborate if relational risk mitigation solely determines outsourcing success and how BPO engagements are optimized. The outcome of this thesis will rest on the significance of relational risk mitigation to optimization of BPO efforts, which is approached through three case studies that incorporate different viewpoints. These perceptions represent the advisor perspective, the client perspective, and provider perspective that will triangulate the issues of BPO optimization and outsourcing success. We believe that looking beyond relational risk mitigation and contractual governance, and include integrated management control systems and strategic fit will result into a higher degree of outsourcing success and result in optimization of business process outsourcing.},
  author       = {Enlund, Viktor and Shwan, Arian and Van Engelen, Quirijn},
  keyword      = {Business Process Outsourcing,Optimization,Satisfaction,Operational Effectiveness,Sustained Competitive Advantage,Management of enterprises,Företagsledning, management},
  language     = {swe},
  note         = {Student Paper},
  title        = {Optimizing Business Process Outsourcing – Three Dimensions of Outsourcing Success},
  year         = {2009},
}