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Teamledarens roll för medarbetarna i ett tjänsteföretag

Sjöberg, Sara; Hedberg, Ingrid and Hannervik, Mikaela (2009)
Department of Service Management and Service Studies
Abstract
The theory found in management literature regarding middle management explains the position as ambivalent with responsibilities such as communication, relationships and motivating staff. In our empirical approach however we found that these areas are divided between two separate positions where a sales manager, for example, has the authorities that follow a middle management position. The team leader, who answers up to the sales manager, is however forgotten, even though it is this particular position that takes responsibility for communication, relationships and motivation in the workplace. By giving team leaders greater formal responsibility inscribed on personnel matters, helps to increase the motivation, performance and company... (More)
The theory found in management literature regarding middle management explains the position as ambivalent with responsibilities such as communication, relationships and motivating staff. In our empirical approach however we found that these areas are divided between two separate positions where a sales manager, for example, has the authorities that follow a middle management position. The team leader, who answers up to the sales manager, is however forgotten, even though it is this particular position that takes responsibility for communication, relationships and motivation in the workplace. By giving team leaders greater formal responsibility inscribed on personnel matters, helps to increase the motivation, performance and company profitability in the long term. A prosperous staff, we believe are the foundation to lead the company forward in times like now, after all, these are the most important corporate resource a company´s got. (Less)
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author
Sjöberg, Sara; Hedberg, Ingrid and Hannervik, Mikaela
supervisor
organization
year
type
H1 - Master's Degree (One Year)
subject
keywords
ledarskap, ansvar, kommunikation, relation och motivation, Management of enterprises, Företagsledning, management
language
Swedish
id
1470809
date added to LUP
2009-09-02 00:00:00
date last changed
2018-10-18 10:09:03
@misc{1470809,
  abstract     = {The theory found in management literature regarding middle management explains the position as ambivalent with responsibilities such as communication, relationships and motivating staff. In our empirical approach however we found that these areas are divided between two separate positions where a sales manager, for example, has the authorities that follow a middle management position. The team leader, who answers up to the sales manager, is however forgotten, even though it is this particular position that takes responsibility for communication, relationships and motivation in the workplace. By giving team leaders greater formal responsibility inscribed on personnel matters, helps to increase the motivation, performance and company profitability in the long term. A prosperous staff, we believe are the foundation to lead the company forward in times like now, after all, these are the most important corporate resource a company´s got.},
  author       = {Sjöberg, Sara and Hedberg, Ingrid and Hannervik, Mikaela},
  keyword      = {ledarskap,ansvar,kommunikation,relation och motivation,Management of enterprises,Företagsledning, management},
  language     = {swe},
  note         = {Student Paper},
  title        = {Teamledarens roll för medarbetarna i ett tjänsteföretag},
  year         = {2009},
}