Teamledarens roll för medarbetarna i ett tjänsteföretag
(2009)Department of Service Studies
- Abstract
- The theory found in management literature regarding middle management explains the position as ambivalent with responsibilities such as communication, relationships and motivating staff. In our empirical approach however we found that these areas are divided between two separate positions where a sales manager, for example, has the authorities that follow a middle management position. The team leader, who answers up to the sales manager, is however forgotten, even though it is this particular position that takes responsibility for communication, relationships and motivation in the workplace. By giving team leaders greater formal responsibility inscribed on personnel matters, helps to increase the motivation, performance and company... (More)
- The theory found in management literature regarding middle management explains the position as ambivalent with responsibilities such as communication, relationships and motivating staff. In our empirical approach however we found that these areas are divided between two separate positions where a sales manager, for example, has the authorities that follow a middle management position. The team leader, who answers up to the sales manager, is however forgotten, even though it is this particular position that takes responsibility for communication, relationships and motivation in the workplace. By giving team leaders greater formal responsibility inscribed on personnel matters, helps to increase the motivation, performance and company profitability in the long term. A prosperous staff, we believe are the foundation to lead the company forward in times like now, after all, these are the most important corporate resource a company´s got. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/1470809
- author
- Sjöberg, Sara ; Hedberg, Ingrid and Hannervik, Mikaela
- supervisor
- organization
- year
- 2009
- type
- H1 - Master's Degree (One Year)
- subject
- keywords
- ledarskap, ansvar, kommunikation, relation och motivation, Management of enterprises, Företagsledning, management
- language
- Swedish
- id
- 1470809
- date added to LUP
- 2009-09-02 00:00:00
- date last changed
- 2018-10-18 10:09:03
@misc{1470809,
abstract = {{The theory found in management literature regarding middle management explains the position as ambivalent with responsibilities such as communication, relationships and motivating staff. In our empirical approach however we found that these areas are divided between two separate positions where a sales manager, for example, has the authorities that follow a middle management position. The team leader, who answers up to the sales manager, is however forgotten, even though it is this particular position that takes responsibility for communication, relationships and motivation in the workplace. By giving team leaders greater formal responsibility inscribed on personnel matters, helps to increase the motivation, performance and company profitability in the long term. A prosperous staff, we believe are the foundation to lead the company forward in times like now, after all, these are the most important corporate resource a company´s got.}},
author = {{Sjöberg, Sara and Hedberg, Ingrid and Hannervik, Mikaela}},
language = {{swe}},
note = {{Student Paper}},
title = {{Teamledarens roll för medarbetarna i ett tjänsteföretag}},
year = {{2009}},
}