Speech recognition: Possibility and usability for people with disabilities
(2000)Certec - Rehabilitation Engineering and Design
- Abstract
- Finding work for people with severe physical disabilities is not easy. This master thesis aims to investigate the possibility of creating new job opportunities for these people, using speech recognition. One possibility is to construct an application where a person works in a callcentre by using his/her voice. To test the idea a co-operation with the callcentre at Trygg Hansa in Malmö was initiated. At Trygg Hansa, a project was started to find out if it was possible to voice-control a workstation for an insurance agent. Both the computer software used for insurance matters and the telephone was to be voice-controlled, using a speech recognition program. Usablility theories and design rules were studied in order to make a good... (More)
- Finding work for people with severe physical disabilities is not easy. This master thesis aims to investigate the possibility of creating new job opportunities for these people, using speech recognition. One possibility is to construct an application where a person works in a callcentre by using his/her voice. To test the idea a co-operation with the callcentre at Trygg Hansa in Malmö was initiated. At Trygg Hansa, a project was started to find out if it was possible to voice-control a workstation for an insurance agent. Both the computer software used for insurance matters and the telephone was to be voice-controlled, using a speech recognition program. Usablility theories and design rules were studied in order to make a good application. The solution that was developed turned out not to work as well as hoped. This was mainly due to the fact that the speech recognition program and the software that was to be controlled were not good enough. Trygg Hansa's insurance program was unreliable since it crashed to often and the speech recognition program was too slow and difficult to use with other programs. As the work proceeded at Trygg Hansa an idea to make an automatic telephone service where the customer is asked to give insurance number before being connected to manual service arose. This would make the work for an insurance agent with physical disabilities easier. The idea developed into a separate project where speech recognition should be used. A prototype was developed to investigate the idea. The prototype is working and clearly shows the possibilities with a solution like this. The telephone service solution could be developed to a full-scale solution but it is not very useful for persons with physical disabilities without a good voice- controlled workstation application. The idea to use speech recognition to create job opportunities for persons with physical disabilities at callcentres is still good. The only thing missing is technology good enough but this will hopefully come in the future. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/1473326
- author
- Johnsson, Anna and Garmark, Sara
- supervisor
- organization
- year
- 2000
- type
- H2 - Master's Degree (Two Years)
- subject
- keywords
- Rörelsehinder
- language
- English
- id
- 1473326
- alternative location
- http://www.certec.lth.se/doc/speechrecognition/speech.pdf
- http://www.certec.lth.se/dok/taligenkanning/
- date added to LUP
- 2009-10-21 10:56:40
- date last changed
- 2010-02-01 14:40:04
@misc{1473326,
abstract = {{Finding work for people with severe physical disabilities is not easy. This master thesis aims to investigate the possibility of creating new job opportunities for these people, using speech recognition. One possibility is to construct an application where a person works in a callcentre by using his/her voice. To test the idea a co-operation with the callcentre at Trygg Hansa in Malmö was initiated. At Trygg Hansa, a project was started to find out if it was possible to voice-control a workstation for an insurance agent. Both the computer software used for insurance matters and the telephone was to be voice-controlled, using a speech recognition program. Usablility theories and design rules were studied in order to make a good application. The solution that was developed turned out not to work as well as hoped. This was mainly due to the fact that the speech recognition program and the software that was to be controlled were not good enough. Trygg Hansa's insurance program was unreliable since it crashed to often and the speech recognition program was too slow and difficult to use with other programs. As the work proceeded at Trygg Hansa an idea to make an automatic telephone service where the customer is asked to give insurance number before being connected to manual service arose. This would make the work for an insurance agent with physical disabilities easier. The idea developed into a separate project where speech recognition should be used. A prototype was developed to investigate the idea. The prototype is working and clearly shows the possibilities with a solution like this. The telephone service solution could be developed to a full-scale solution but it is not very useful for persons with physical disabilities without a good voice- controlled workstation application. The idea to use speech recognition to create job opportunities for persons with physical disabilities at callcentres is still good. The only thing missing is technology good enough but this will hopefully come in the future.}},
author = {{Johnsson, Anna and Garmark, Sara}},
language = {{eng}},
note = {{Student Paper}},
title = {{Speech recognition: Possibility and usability for people with disabilities}},
year = {{2000}},
}