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eHealth, the future of healthcare - A case study of effects and barriers

Miovic, Alexander; Tesfu, Jonas and Göök, Carl (2010)
Department of Business Administration
Abstract
The aim of the thesis is to explain how the adoption of ICT influences the performance of the national health service and what barriers exist in the adoption of ICT from three perspectives; processes, patients and employees. The thesis uses qualitative data to investigate the effects and barriers of ICT adoption in Region Skåne’s healthcare. The thesis has an inductive approach. The theories the thesis is based on are resource based view, value chain and change management theories. The empirical data is collected from interviews of eleven persons with various positions within Region Skåne. The conlusion is that the adoption of ICT in the national health service has influenced the healthcare marginally. The main effects come from the... (More)
The aim of the thesis is to explain how the adoption of ICT influences the performance of the national health service and what barriers exist in the adoption of ICT from three perspectives; processes, patients and employees. The thesis uses qualitative data to investigate the effects and barriers of ICT adoption in Region Skåne’s healthcare. The thesis has an inductive approach. The theories the thesis is based on are resource based view, value chain and change management theories. The empirical data is collected from interviews of eleven persons with various positions within Region Skåne. The conlusion is that the adoption of ICT in the national health service has influenced the healthcare marginally. The main effects come from the digitalization of health records. However, it has arisen barriers in the adoption of ICT. The main barriers found are; lack of knowledge, norms & values as a source of resistance to change, lack of communication and lack of involvement of employees. Moreover, the security in the systems is also found as a barrier in the adoption of ICT in healthcare. Finally, the organizational structure is found as a factor that influences the whole process of ICT adoption. (Less)
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author
Miovic, Alexander; Tesfu, Jonas and Göök, Carl
supervisor
organization
year
type
H1 - Master's Degree (One Year)
subject
keywords
Region Skåne, healthcare, eHealth, ICT, effects, barriers, Management of enterprises, Företagsledning, management
language
Swedish
id
1542581
date added to LUP
2010-01-15 00:00:00
date last changed
2012-04-02 17:54:02
@misc{1542581,
  abstract     = {The aim of the thesis is to explain how the adoption of ICT influences the performance of the national health service and what barriers exist in the adoption of ICT from three perspectives; processes, patients and employees. The thesis uses qualitative data to investigate the effects and barriers of ICT adoption in Region Skåne’s healthcare. The thesis has an inductive approach. The theories the thesis is based on are resource based view, value chain and change management theories. The empirical data is collected from interviews of eleven persons with various positions within Region Skåne. The conlusion is that the adoption of ICT in the national health service has influenced the healthcare marginally. The main effects come from the digitalization of health records. However, it has arisen barriers in the adoption of ICT. The main barriers found are; lack of knowledge, norms & values as a source of resistance to change, lack of communication and lack of involvement of employees. Moreover, the security in the systems is also found as a barrier in the adoption of ICT in healthcare. Finally, the organizational structure is found as a factor that influences the whole process of ICT adoption.},
  author       = {Miovic, Alexander and Tesfu, Jonas and Göök, Carl},
  keyword      = {Region Skåne,healthcare,eHealth,ICT,effects,barriers,Management of enterprises,Företagsledning, management},
  language     = {swe},
  note         = {Student Paper},
  title        = {eHealth, the future of healthcare - A case study of effects and barriers},
  year         = {2010},
}