East meets West - Building trust and reducing the effects of cultural differences in long-term offshore outsourcing relationships
(2010)Department of Business Administration
- Abstract
- Our purpose is to study the relation and dynamic between offering services higher up in the value chain, risk, trust and cultural differences for an offshore outsourcing vendor. The research of our thesis is based on a qualitative case study with interviews, observations and document studies at our case company OKS Group. Our theoretical framework consists of models regarding outsourcing relationship and success, trust, and cultural differences. The empirical material consists of primary data collected through interviews, observations and document studies at OKS Group, India. Our conclusions are based on an extensive analysis of how OKS build high levels of trust and reduce the effects of cultural differences in order to reduce outsourcing... (More)
- Our purpose is to study the relation and dynamic between offering services higher up in the value chain, risk, trust and cultural differences for an offshore outsourcing vendor. The research of our thesis is based on a qualitative case study with interviews, observations and document studies at our case company OKS Group. Our theoretical framework consists of models regarding outsourcing relationship and success, trust, and cultural differences. The empirical material consists of primary data collected through interviews, observations and document studies at OKS Group, India. Our conclusions are based on an extensive analysis of how OKS build high levels of trust and reduce the effects of cultural differences in order to reduce outsourcing risk. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/1544326
- author
- Sandén, Jakob and Rapp, Maximillian
- supervisor
- organization
- year
- 2010
- type
- H1 - Master's Degree (One Year)
- subject
- keywords
- Outsourcing relationship, Cultural differences, Trust, Risk, Interaction model, Management of enterprises, Företagsledning, management
- language
- Swedish
- id
- 1544326
- date added to LUP
- 2010-01-22 00:00:00
- date last changed
- 2012-04-02 17:56:29
@misc{1544326,
abstract = {{Our purpose is to study the relation and dynamic between offering services higher up in the value chain, risk, trust and cultural differences for an offshore outsourcing vendor. The research of our thesis is based on a qualitative case study with interviews, observations and document studies at our case company OKS Group. Our theoretical framework consists of models regarding outsourcing relationship and success, trust, and cultural differences. The empirical material consists of primary data collected through interviews, observations and document studies at OKS Group, India. Our conclusions are based on an extensive analysis of how OKS build high levels of trust and reduce the effects of cultural differences in order to reduce outsourcing risk.}},
author = {{Sandén, Jakob and Rapp, Maximillian}},
language = {{swe}},
note = {{Student Paper}},
title = {{East meets West - Building trust and reducing the effects of cultural differences in long-term offshore outsourcing relationships}},
year = {{2010}},
}