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Låt inte verksamheten leva på lagen - En fallstudie av implementering av värdegrunder inom Helsingborgs omsorg

Lundberg, Bettina; Di Lorenzo Marletti, Renata and Aleksic, Slavica (2010)
Department of Service Management and Service Studies
Abstract
Course:Service Management, Master thesis one year, 15 points Title:Don’t let the organization live on the law – A case study about the implementation of value-systems in caring in Helsingborg. Key words:Value-systems, image, quality, communication, organizational culture, motivation, leadership
Authours:Slavica Aleksic, Renata Di Lorenzo and Bettina Lundberg
Advisors:Jessica Enevold and Pia Valentin Rehncrona
Date:June 2010 Background:There are increasing demands on the municipal health care. In May 2008, it was submitted to the Swedish government a report, under the name of Dignity in elderly care. The goal was to introduce a national set of organizational values. Purpose:The purpose with the thesis is to investigate and gain... (More)
Course:Service Management, Master thesis one year, 15 points Title:Don’t let the organization live on the law – A case study about the implementation of value-systems in caring in Helsingborg. Key words:Value-systems, image, quality, communication, organizational culture, motivation, leadership
Authours:Slavica Aleksic, Renata Di Lorenzo and Bettina Lundberg
Advisors:Jessica Enevold and Pia Valentin Rehncrona
Date:June 2010 Background:There are increasing demands on the municipal health care. In May 2008, it was submitted to the Swedish government a report, under the name of Dignity in elderly care. The goal was to introduce a national set of organizational values. Purpose:The purpose with the thesis is to investigate and gain understanding about how the management group within the communal health caring works to increase the organizations service quality and thereby improve their image. Methodology:We have collected relevant literature. After that we made qualitative interviews with the management in elderly caring in Helsingborg and made some attendance observations. With the help from the theoretical material we analyzed and answered the research question. Conclusion:Organizational values are one way for the management to improve the service quality in health care and strengthen the organization’s image. If these values are implemented and communicated in the right way they can be a powerful instrument that contributes to an improved service culture. The values will motivate the employees and contribute to enhance the service quality and the organization’s image towards the society. (Less)
Please use this url to cite or link to this publication:
author
Lundberg, Bettina; Di Lorenzo Marletti, Renata and Aleksic, Slavica
supervisor
organization
year
type
H1 - Master's Degree (One Year)
subject
keywords
värdegrunder, image, kvalitet, kommunikation, organisationskultur, motivation, ledarskap
language
Swedish
id
1619780
date added to LUP
2010-06-18 00:00:00
date last changed
2018-10-18 10:11:44
@misc{1619780,
  abstract     = {Course:Service Management, Master thesis one year, 15 points Title:Don’t let the organization live on the law – A case study about the implementation of value-systems in caring in Helsingborg. Key words:Value-systems, image, quality, communication, organizational culture, motivation, leadership
Authours:Slavica Aleksic, Renata Di Lorenzo and Bettina Lundberg
Advisors:Jessica Enevold and Pia Valentin Rehncrona
Date:June 2010 Background:There are increasing demands on the municipal health care. In May 2008, it was submitted to the Swedish government a report, under the name of Dignity in elderly care. The goal was to introduce a national set of organizational values. Purpose:The purpose with the thesis is to investigate and gain understanding about how the management group within the communal health caring works to increase the organizations service quality and thereby improve their image. Methodology:We have collected relevant literature. After that we made qualitative interviews with the management in elderly caring in Helsingborg and made some attendance observations. With the help from the theoretical material we analyzed and answered the research question. Conclusion:Organizational values are one way for the management to improve the service quality in health care and strengthen the organization’s image. If these values are implemented and communicated in the right way they can be a powerful instrument that contributes to an improved service culture. The values will motivate the employees and contribute to enhance the service quality and the organization’s image towards the society.},
  author       = {Lundberg, Bettina and Di Lorenzo Marletti, Renata and Aleksic, Slavica},
  keyword      = {värdegrunder,image,kvalitet,kommunikation,organisationskultur,motivation,ledarskap},
  language     = {swe},
  note         = {Student Paper},
  title        = {Låt inte verksamheten leva på lagen - En fallstudie av implementering av värdegrunder inom Helsingborgs omsorg},
  year         = {2010},
}