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Kvalificerade kontaktpersoner

Carlsson, David LU and Niklasson, Patrik (2010) SOPA63 20101
School of Social Work
Abstract
The aim of this study was to, through qualitative interviews, look at the roles of qualified mentors of teenagers with social problems such as criminality and addiction. The idea of qualified mentorship is quite new and has only been practiced in Sweden for a few years, which is why we thought it would be interesting to see how the work of the mentors have been conducted in the social service organization. The main issues highlighted in this thesis are; the influence that the organizations’ guidelines has on the qualified mentors discretion, the mentors way of handle the conflict between the organizations’ guidelines and clients demands, and the mentors strategies of handling lacking resources. Through Lipskys theory about street-level... (More)
The aim of this study was to, through qualitative interviews, look at the roles of qualified mentors of teenagers with social problems such as criminality and addiction. The idea of qualified mentorship is quite new and has only been practiced in Sweden for a few years, which is why we thought it would be interesting to see how the work of the mentors have been conducted in the social service organization. The main issues highlighted in this thesis are; the influence that the organizations’ guidelines has on the qualified mentors discretion, the mentors way of handle the conflict between the organizations’ guidelines and clients demands, and the mentors strategies of handling lacking resources. Through Lipskys theory about street-level bureaucrats we intended explain the in which the qualified mentors handled different difficult and demanding situations. What we could see was that the qualified mentors had developed several routines and strategies to cope with conflicting demands and lacking resources. We could also find examples of situations when vague guidelines increased the mentors’ discretion. (Less)
Please use this url to cite or link to this publication:
author
Carlsson, David LU and Niklasson, Patrik
supervisor
organization
course
SOPA63 20101
year
type
M2 - Bachelor Degree
subject
keywords
Street-level bureaucrats, Mentorship, Discretion, Lipsky
language
Swedish
id
1666221
date added to LUP
2010-09-14 14:00:58
date last changed
2010-09-14 14:00:58
@misc{1666221,
  abstract     = {The aim of this study was to, through qualitative interviews, look at the roles of qualified mentors of teenagers with social problems such as criminality and addiction. The idea of qualified mentorship is quite new and has only been practiced in Sweden for a few years, which is why we thought it would be interesting to see how the work of the mentors have been conducted in the social service organization. The main issues highlighted in this thesis are; the influence that the organizations’ guidelines has on the qualified mentors discretion, the mentors way of handle the conflict between the organizations’ guidelines and clients demands, and the mentors strategies of handling lacking resources. Through Lipskys theory about street-level bureaucrats we intended explain the in which the qualified mentors handled different difficult and demanding situations. What we could see was that the qualified mentors had developed several routines and strategies to cope with conflicting demands and lacking resources. We could also find examples of situations when vague guidelines increased the mentors’ discretion.},
  author       = {Carlsson, David and Niklasson, Patrik},
  keyword      = {Street-level bureaucrats,Mentorship,Discretion,Lipsky},
  language     = {swe},
  note         = {Student Paper},
  title        = {Kvalificerade kontaktpersoner},
  year         = {2010},
}