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How to assess team performance in terms of control - a cognitive systems engineering based protocol

Palmqvist, Hanna LU (2010) In LUTVDG/TVBB-5331-SE VBR920 20102
Risk Management and Safety Engineering (M.Sc.Eng.)
Division of Fire Safety Engineering
Division of Risk Management and Societal Safety
Division of Risk Management and Societal Safety
Abstract
This report presents a protocol for assessing team performance in terms of control based on cognitive systems engineering theories. The protocol changes the focus of team performance assessment from good and bad behaviours towards the team’s activity. By using Hollnagel’s contextual control model (COCOM) a protocol is developed so that team activity can be categorised into four control modes. Data is collected through observation and questionnaires and is analysed in time intervals. Each time interval is then given a control mode. Based on how the control mode changes over time the performance of the team can be assessed. The protocol was tested in a pilot study where commanding staff exercises were analysed. The results show that the... (More)
This report presents a protocol for assessing team performance in terms of control based on cognitive systems engineering theories. The protocol changes the focus of team performance assessment from good and bad behaviours towards the team’s activity. By using Hollnagel’s contextual control model (COCOM) a protocol is developed so that team activity can be categorised into four control modes. Data is collected through observation and questionnaires and is analysed in time intervals. Each time interval is then given a control mode. Based on how the control mode changes over time the performance of the team can be assessed. The protocol was tested in a pilot study where commanding staff exercises were analysed. The results show that the protocol can be used to identify differences in team performance. The study also gives empirical validity to COCOM in that the loss of control in emergencies corresponds to an opportunistic or a scrambled control mode. (Less)
Please use this url to cite or link to this publication:
author
Palmqvist, Hanna LU
supervisor
organization
course
VBR920 20102
year
type
H2 - Master's Degree (Two Years)
subject
keywords
assessment, escalating situations, COCOM, Team performance, control, cognitive systems engineering, protocol, design
publication/series
LUTVDG/TVBB-5331-SE
report number
5331
ISSN
1402-3504
language
English
id
1702339
date added to LUP
2010-10-28 13:16:53
date last changed
2020-12-03 14:26:06
@misc{1702339,
  abstract     = {This report presents a protocol for assessing team performance in terms of control based on cognitive systems engineering theories. The protocol changes the focus of team performance assessment from good and bad behaviours towards the team’s activity. By using Hollnagel’s contextual control model (COCOM) a protocol is developed so that team activity can be categorised into four control modes. Data is collected through observation and questionnaires and is analysed in time intervals. Each time interval is then given a control mode. Based on how the control mode changes over time the performance of the team can be assessed. The protocol was tested in a pilot study where commanding staff exercises were analysed. The results show that the protocol can be used to identify differences in team performance. The study also gives empirical validity to COCOM in that the loss of control in emergencies corresponds to an opportunistic or a scrambled control mode.},
  author       = {Palmqvist, Hanna},
  issn         = {1402-3504},
  keyword      = {assessment,escalating situations,COCOM,Team performance,control,cognitive systems engineering,protocol,design},
  language     = {eng},
  note         = {Student Paper},
  series       = {LUTVDG/TVBB-5331-SE},
  title        = {How to assess team performance in terms of control - a cognitive systems engineering based protocol},
  year         = {2010},
}