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På väg in i en annan äldreomsorg? Mellanchefers reflektioner kring gott bemötandearbete

Göth, Sanna LU (2011) SOPA63 20102
School of Social Work
Abstract
Towards a New Eldercare? Middle managers reflections on how to create good service within homes for the elderly. [translated title]

For the past twenty years there has been a governing trend of efficiency and privatization of
the swedish elder care. These trends have put the elder cares very foundation, it’s purpose, in
a tremble. Middle managers within the swedish elder care are struggling to be able to
guarantee good service to all of its receivers albeit the lack of its financial resources. This
awakes questions about what actually constitutes good service and how the elder care is
supposed to be organised to achieve its purpose. The aim of this study was to investigate
middle managers reflections on how to create good... (More)
Towards a New Eldercare? Middle managers reflections on how to create good service within homes for the elderly. [translated title]

For the past twenty years there has been a governing trend of efficiency and privatization of
the swedish elder care. These trends have put the elder cares very foundation, it’s purpose, in
a tremble. Middle managers within the swedish elder care are struggling to be able to
guarantee good service to all of its receivers albeit the lack of its financial resources. This
awakes questions about what actually constitutes good service and how the elder care is
supposed to be organised to achieve its purpose. The aim of this study was to investigate
middle managers reflections on how to create good service within homes for the elderly.
Semi-structured interviews were conducted with five middle managers at homes for the
elderly in five large/middle large cities within a swedish region. Questions were asked such as
”what constitutes good service within elder care?”; ”what formal education should nursing
staff have acquired and what other qualifications should the nursing staff pocess in order to be
able to achieve this?”; ”what kind of strategies are being used to achieve good service?”. The
interviews were recorded, transcribed and coded. Finally these reflections were analyzed from
the sociological perspective based on the Risk Society presented by Ulrich Beck. The main
conclusion was that formal education is started to be seen as an important mean to achieve
good service for the elderly, personal qualifications remains highly valued. Thus a modest
strengthening of the professionalization for nursing staff could be recognised. The
development could be seen as resulting from the labour markets higher demands on personal
qualifications since formal education has devalued as a competitive value. Finally the elder
care tended to be organized towards social rather than medical values, a result interpreted as a
mean to regain the clients trust after the exposure of wrongs and abuse within elder care. (Less)
Please use this url to cite or link to this publication:
author
Göth, Sanna LU
supervisor
organization
course
SOPA63 20102
year
type
M2 - Bachelor Degree
subject
keywords
competence, strategy, nursing staff, middle managers, homes for the elderly, qualification, risk society, enhetschef, äldreboende, omsorgspersonal, strategi, kompetens, egenskap, risksamhälle
language
Swedish
id
1857436
date added to LUP
2011-03-24 13:33:15
date last changed
2011-03-24 13:33:15
@misc{1857436,
  abstract     = {Towards a New Eldercare? Middle managers reflections on how to create good service  within homes for the elderly. [translated title] 

For the past twenty years there has been a governing trend of efficiency and privatization of 
the swedish elder care. These trends have put the elder cares very foundation, it’s purpose, in 
a tremble. Middle managers within the swedish elder care are struggling to be able to 
guarantee good service to all of its receivers albeit the lack of its financial resources. This 
awakes questions about what actually constitutes good service and how the elder care is 
supposed to be organised to achieve its purpose. The aim of this study was to investigate 
middle managers reflections on how to create good service within homes for the elderly. 
Semi-structured interviews were conducted with five middle managers at homes for the 
elderly in five large/middle large cities within a swedish region. Questions were asked such as 
”what constitutes good service within elder care?”; ”what formal education should nursing 
staff have acquired and what other qualifications should the nursing staff pocess in order to be 
able to achieve this?”; ”what kind of strategies are being used to achieve good service?”. The 
interviews were recorded, transcribed and coded. Finally these reflections were analyzed from 
the sociological perspective based on the Risk Society presented by Ulrich Beck. The main 
conclusion was that formal education is started to be seen as an important mean to achieve 
good service for the elderly, personal qualifications remains highly valued. Thus a modest 
strengthening of the professionalization for nursing staff could be recognised. The 
development could be seen as resulting from the labour markets higher demands on personal 
qualifications since formal education has devalued as a competitive value. Finally the elder 
care tended to be organized towards social rather than medical values, a result interpreted as a 
mean to regain the clients trust after the exposure of wrongs and abuse within elder care.},
  author       = {Göth, Sanna},
  keyword      = {competence,strategy,nursing staff,middle managers,homes for the elderly,qualification,risk society,enhetschef,äldreboende,omsorgspersonal,strategi,kompetens,egenskap,risksamhälle 
},
  language     = {swe},
  note         = {Student Paper},
  title        = {På väg in i en annan äldreomsorg? Mellanchefers reflektioner kring gott bemötandearbete},
  year         = {2011},
}