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Biståndshandläggning efter behov? - en studie om hur biståndshandläggare använder sitt handlingsutrymme

Johansen, Lena LU (2011) SOPA63 20111
School of Social Work
Abstract
The aim of this study was to explore how care managers defined their mission and the needs of the elderly. Interviews were carried out with four care managers all working in a public authority in a middle-sized municipality in southern Sweden. The results were analysed using Michael Lipsky's theory of the street-level bureaucrat. The study showed that the care managers are caught between the demands of the organisation and the needs of the elderly. The study specifically highlights the ways in which the care managers handled this difficulty. The strategies included following the guidelines very strictly, working as a team to avoid individual responsibility, constructing their role as “not being able to help everyone” and making decisions... (More)
The aim of this study was to explore how care managers defined their mission and the needs of the elderly. Interviews were carried out with four care managers all working in a public authority in a middle-sized municipality in southern Sweden. The results were analysed using Michael Lipsky's theory of the street-level bureaucrat. The study showed that the care managers are caught between the demands of the organisation and the needs of the elderly. The study specifically highlights the ways in which the care managers handled this difficulty. The strategies included following the guidelines very strictly, working as a team to avoid individual responsibility, constructing their role as “not being able to help everyone” and making decisions without the elderly being present. Other results included the care managers being aware of a wide range of possible needs on behalf of their clients. They showed a readiness to assess all needs, but found it difficult to articulate what kind of needs were within their bounds to fulfil. (Less)
Please use this url to cite or link to this publication:
author
Johansen, Lena LU
supervisor
organization
course
SOPA63 20111
year
type
M2 - Bachelor Degree
subject
keywords
care manager, needs assessment, elderly, street-level bureaucrat, defence against discretion
language
Swedish
id
1974104
date added to LUP
2011-06-09 17:43:14
date last changed
2011-06-09 17:43:14
@misc{1974104,
  abstract     = {The aim of this study was to explore how care managers defined their mission and the needs of the elderly. Interviews were carried out with four care managers all working in a public authority in a middle-sized municipality in southern Sweden. The results were analysed using Michael Lipsky's theory of the street-level bureaucrat. The study showed that the care managers are caught between the demands of the organisation and the needs of the elderly. The study specifically highlights the ways in which the care managers handled this difficulty. The strategies included following the guidelines very strictly, working as a team to avoid individual responsibility, constructing their role as “not being able to help everyone” and making decisions without the elderly being present. Other results included the care managers being aware of a wide range of possible needs on behalf of their clients. They showed a readiness to assess all needs, but found it difficult to articulate what kind of needs were within their bounds to fulfil.},
  author       = {Johansen, Lena},
  keyword      = {care manager,needs assessment,elderly,street-level bureaucrat,defence against discretion},
  language     = {swe},
  note         = {Student Paper},
  title        = {Biståndshandläggning efter behov? - en studie om hur biståndshandläggare använder sitt handlingsutrymme},
  year         = {2011},
}