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Performance Measurement in a Process Oriented Organization – a study of IKEA Supplying Process, and its core process Plan & Secure Supply

Dahlberg Hildén, Anna and Wittrup, Anna (2010) MIO920
Production Management
Abstract
Purpose:
The purpose is to map current measures in the main process Supplying and to select those that can be used to support the core process Plan & Secure Supply. Further, recommendations of new suitable measures for Plan & Secure Supply shall be given.
Method:
This is a qualitative study, mainly based on answers from semi-structured interviews with employees at IKEA. 51 interviews, within all organizational units connected to Supplying, were held to ensure a full view of the used measures. The secondary data that the frame of reference is based on primarily consists of literature about process orientation and
IV
measurement systems.
Conclusions:
When mapping the measures within Supplying, 226 were found. There are significant... (More)
Purpose:
The purpose is to map current measures in the main process Supplying and to select those that can be used to support the core process Plan & Secure Supply. Further, recommendations of new suitable measures for Plan & Secure Supply shall be given.
Method:
This is a qualitative study, mainly based on answers from semi-structured interviews with employees at IKEA. 51 interviews, within all organizational units connected to Supplying, were held to ensure a full view of the used measures. The secondary data that the frame of reference is based on primarily consists of literature about process orientation and
IV
measurement systems.
Conclusions:
When mapping the measures within Supplying, 226 were found. There are significant differences between the measurement structures of different organizational units, both concerning the presentation and the number of measures used. Of the 226 Supplying measures, eight can be used to support Plan & Secure Supply, e.g. Forecast Accuracy, DD Share and stock measures. Further, new measures such as Cost of Poor Planning and Order proposal Accuracy, are recommended to be developed. (Less)
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author
Dahlberg Hildén, Anna and Wittrup, Anna
supervisor
organization
course
MIO920
year
type
M1 - University Diploma
subject
keywords
Business Process Management (BPM), Process orientation, performance measurement, strategy
other publication id
10/5357
language
English
id
1976075
date added to LUP
2011-06-17 08:11:33
date last changed
2011-06-20 12:22:08
@misc{1976075,
  abstract     = {Purpose:
The purpose is to map current measures in the main process Supplying and to select those that can be used to support the core process Plan & Secure Supply. Further, recommendations of new suitable measures for Plan & Secure Supply shall be given.
Method:
This is a qualitative study, mainly based on answers from semi-structured interviews with employees at IKEA. 51 interviews, within all organizational units connected to Supplying, were held to ensure a full view of the used measures. The secondary data that the frame of reference is based on primarily consists of literature about process orientation and
IV
measurement systems.
Conclusions:
When mapping the measures within Supplying, 226 were found. There are significant differences between the measurement structures of different organizational units, both concerning the presentation and the number of measures used. Of the 226 Supplying measures, eight can be used to support Plan & Secure Supply, e.g. Forecast Accuracy, DD Share and stock measures. Further, new measures such as Cost of Poor Planning and Order proposal Accuracy, are recommended to be developed.},
  author       = {Dahlberg Hildén, Anna and Wittrup, Anna},
  keyword      = {Business Process Management (BPM),Process orientation,performance measurement,strategy},
  language     = {eng},
  note         = {Student Paper},
  title        = {Performance Measurement in a Process Oriented Organization – a study of IKEA Supplying Process, and its core process Plan & Secure Supply},
  year         = {2010},
}