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Utsatta - Är vi det? : En kvalitativ studie av biståndshandläggares upplevelser av sin arbetssituation

Forsberg, Lena LU (2011) SOPA63 20111
School of Social Work
Abstract
According to society and the media, many social workers are often exposed to threats or violence, or to threats of violence, at work. Social workers can work in numerous different fields, including in social welfare. The purpose of this study was to examine how such welfare workers experience their work situation from an exposure point of view.
A total or four interviews were held with welfare officers involved in social support in two small communities in the province of Skåne, Sweden. The interviews were conducted using a qualitative research method and based on semi-structured questions. The interviewed welfare workers themselves had not been exposed to threats or violence, but they were aware that such actions do occur within their... (More)
According to society and the media, many social workers are often exposed to threats or violence, or to threats of violence, at work. Social workers can work in numerous different fields, including in social welfare. The purpose of this study was to examine how such welfare workers experience their work situation from an exposure point of view.
A total or four interviews were held with welfare officers involved in social support in two small communities in the province of Skåne, Sweden. The interviews were conducted using a qualitative research method and based on semi-structured questions. The interviewed welfare workers themselves had not been exposed to threats or violence, but they were aware that such actions do occur within their field of work. The most difficult situations arose when they had to reject a welfare application or have a meeting with a substance abuser or a person with some kind of diagnosis. None of the four interviewees had personally been subjected to threats or violence. They felt safe in their workplaces, and fear of threats or violence was not something that affected their daily work. I found that the interviewed welfare workers experienced a positive atmosphere while performing their duties, and they felt comfortable in their workplaces.
In order to present the scientific perspective in this matter, I have related to these theories:
Lipsky´s grassroots bureaucracy, Hasenfeld´s human treatment organizations, and Franséns power perspective.

Keywords: threats, violence, vulnerable, social workers, welfare, administrators, power, powerlessness, human therapeutic associations, street-level bureaucracy. (Less)
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author
Forsberg, Lena LU
supervisor
organization
course
SOPA63 20111
year
type
M2 - Bachelor Degree
subject
keywords
social workers, welfare, administrators, vulnerable, violence, threats, power, powerlessness, human therapeutic associations, street-level bureaucracy
language
Swedish
id
2117034
date added to LUP
2011-09-05 09:49:27
date last changed
2011-09-05 09:49:27
@misc{2117034,
  abstract     = {According to society and the media, many social workers are often exposed to threats or violence, or to threats of violence, at work. Social workers can work in numerous different fields, including in social welfare. The purpose of this study was to examine how such welfare workers experience their work situation from an exposure point of view.
A total or four interviews were held with welfare officers involved in social support in two small communities in the province of Skåne, Sweden. The interviews were conducted using a qualitative research method and based on semi-structured questions. The interviewed welfare workers themselves had not been exposed to threats or violence, but they were aware that such actions do occur within their field of work. The most difficult situations arose when they had to reject a welfare application or have a meeting with a substance abuser or a person with some kind of diagnosis. None of the four interviewees had personally been subjected to threats or violence. They felt safe in their workplaces, and fear of threats or violence was not something that affected their daily work. I found that the interviewed welfare workers experienced a positive atmosphere while performing their duties, and they felt comfortable in their workplaces.
In order to present the scientific perspective in this matter, I have related to these theories:
Lipsky´s grassroots bureaucracy, Hasenfeld´s human treatment organizations, and Franséns power perspective.

Keywords: threats, violence, vulnerable, social workers, welfare, administrators, power, powerlessness, human therapeutic associations, street-level bureaucracy.},
  author       = {Forsberg, Lena},
  keyword      = {social workers,welfare,administrators,vulnerable,violence,threats,power,powerlessness,human therapeutic associations,street-level bureaucracy},
  language     = {swe},
  note         = {Student Paper},
  title        = {Utsatta - Är vi det? : En kvalitativ studie av biståndshandläggares upplevelser av sin arbetssituation},
  year         = {2011},
}