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Benchmarking i hotellsektorn

Lundh, Caroline LU and Karlberg, Kristin (2013) FEKH69 20122
Department of Business Administration
Abstract (Swedish)
The purpose of this thesis is to study and analyze how benchmarking as a tool is being practiced in the Swedish   hotel sector, and also to study what potentials and abilities for   learning and development there are.

In order to fulfill the purpose we have compared how selected hotels apply benchmarking in practice. We applied a qualitative method with a deductive approach in terms of a multiple case study. This was done in order to enable a comparative analysis. Semi-structured interviews were used to gather information.

The empirical foundation is based on eight qualitative   interviews with four different hotels. The interviews   were conducted with the person responsible for benchmarking at each hotel and with an employee of... (More)
The purpose of this thesis is to study and analyze how benchmarking as a tool is being practiced in the Swedish   hotel sector, and also to study what potentials and abilities for   learning and development there are.

In order to fulfill the purpose we have compared how selected hotels apply benchmarking in practice. We applied a qualitative method with a deductive approach in terms of a multiple case study. This was done in order to enable a comparative analysis. Semi-structured interviews were used to gather information.

The empirical foundation is based on eight qualitative   interviews with four different hotels. The interviews   were conducted with the person responsible for benchmarking at each hotel and with an employee of this person’s choice.

The respondents state that they are working with benchmarking,   however they are not using the tools full potential. This has been noticed since they in reality only use comparative numbers and overrides the learning aspect. The interviews indicate that awareness exists concerning the risk of being blinded by numbers and not seeing what is beyond them. Despite this existing awareness, the problem still arises and the learning aspect is largely omitted. The benchmarking is therefore rather a ratio analysis. (Less)
Please use this url to cite or link to this publication:
author
Lundh, Caroline LU and Karlberg, Kristin
supervisor
organization
alternative title
Sökandet efter best practice
course
FEKH69 20122
year
type
M2 - Bachelor Degree
subject
keywords
Benchmarking, service sector, the swedish hotel sector, benchlearning, learning.
language
Swedish
id
3735676
date added to LUP
2013-05-07 08:17:41
date last changed
2013-05-07 08:17:41
@misc{3735676,
  abstract     = {The purpose of this thesis is to study and analyze how benchmarking as a tool is being practiced in the Swedish   hotel sector, and also to study what potentials and abilities for   learning and development there are.

In order to fulfill the purpose we have compared how selected hotels apply benchmarking in practice. We applied a qualitative method with a deductive approach in terms of a multiple case study. This was done in order to enable a comparative analysis. Semi-structured interviews were used to gather information. 

The empirical foundation is based on eight qualitative   interviews with four different hotels. The interviews   were conducted with the person responsible for benchmarking at each hotel and with an employee of this person’s choice. 

The respondents state that they are working with benchmarking,   however they are not using the tools full potential. This has been noticed since they in reality only use comparative numbers and overrides the learning aspect. The interviews indicate that awareness exists concerning the risk of being blinded by numbers and not seeing what is beyond them. Despite this existing awareness, the problem still arises and the learning aspect is largely omitted. The benchmarking is therefore rather a ratio analysis.},
  author       = {Lundh, Caroline and Karlberg, Kristin},
  keyword      = {Benchmarking,service sector,the swedish hotel sector,benchlearning,learning.},
  language     = {swe},
  note         = {Student Paper},
  title        = {Benchmarking i hotellsektorn},
  year         = {2013},
}