Lean Service How to be successful in Lean and avoid problems
(2013) BUSN68 20131Department of Business Administration
- Abstract
- The main purpose is to analyse success factors and problems/difficulties in the implementation of Lean within three service sectors, the banking, the healthcare and the airline maintenance sector. The secondary purpose of this thesis is to analyse how Lean is being implemented in the above sectors. A qualitative method of research has been used based upon multiple case studies with Nordea, Braathens Technical and Skåne university hospital. The findings of this research have identified similarities in how the three organisations have implemented Lean, namely beginning as a management decision, continuing with appointing someone in the organisation, together with external consultant, education, Value Stream Mapping and the use of Lean tools.... (More)
- The main purpose is to analyse success factors and problems/difficulties in the implementation of Lean within three service sectors, the banking, the healthcare and the airline maintenance sector. The secondary purpose of this thesis is to analyse how Lean is being implemented in the above sectors. A qualitative method of research has been used based upon multiple case studies with Nordea, Braathens Technical and Skåne university hospital. The findings of this research have identified similarities in how the three organisations have implemented Lean, namely beginning as a management decision, continuing with appointing someone in the organisation, together with external consultant, education, Value Stream Mapping and the use of Lean tools. This study has resulted in 13 identified factors that drive Lean success. These factors include management and managers commitment, leadership, change agents, education, employee commitment, decentralisation, visualisation, communication, setting goals, resources, team spirit and evaluations. Furthermore, this study has also resulted in ten identified factors that are perceived as a problem or difficulty. These factors include understanding and unwillingness to change, lack of time, leadership and previous change failures, shift work, standardisation and customer involvement. The study can conclude that the studied services are quite similar to each other concerning the above material. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/3911730
- author
- Törnbom, Hanna LU and Heed, Emilia
- supervisor
- organization
- course
- BUSN68 20131
- year
- 2013
- type
- H1 - Master's Degree (One Year)
- subject
- keywords
- Lean service, implementation, success factors, problems/difficulties.
- language
- English
- id
- 3911730
- date added to LUP
- 2013-06-28 15:26:49
- date last changed
- 2013-06-28 15:26:49
@misc{3911730,
abstract = {{The main purpose is to analyse success factors and problems/difficulties in the implementation of Lean within three service sectors, the banking, the healthcare and the airline maintenance sector. The secondary purpose of this thesis is to analyse how Lean is being implemented in the above sectors. A qualitative method of research has been used based upon multiple case studies with Nordea, Braathens Technical and Skåne university hospital. The findings of this research have identified similarities in how the three organisations have implemented Lean, namely beginning as a management decision, continuing with appointing someone in the organisation, together with external consultant, education, Value Stream Mapping and the use of Lean tools. This study has resulted in 13 identified factors that drive Lean success. These factors include management and managers commitment, leadership, change agents, education, employee commitment, decentralisation, visualisation, communication, setting goals, resources, team spirit and evaluations. Furthermore, this study has also resulted in ten identified factors that are perceived as a problem or difficulty. These factors include understanding and unwillingness to change, lack of time, leadership and previous change failures, shift work, standardisation and customer involvement. The study can conclude that the studied services are quite similar to each other concerning the above material.}},
author = {{Törnbom, Hanna and Heed, Emilia}},
language = {{eng}},
note = {{Student Paper}},
title = {{Lean Service How to be successful in Lean and avoid problems}},
year = {{2013}},
}