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Scoping design situations in Business Intelligence: How design situations are influenced by self-service

Alkan, Dogan LU and Carlsson, Robin (2014) INFM10 20141
Department of Informatics
Abstract
Business Intelligence (BI) users have started to demand more flexible products, which has forced the BI field to move towards self-service. Flexible products do however imply new challenges for designers, in order to facilitate such design. Thus, BI designers must be capable of understanding organizations better and what decision makers need, and thereafter frame appropriate solutions for them. The purpose of our research is thus to empirically show how BI requirements have evolved towards the usage of new capabilities that self-service BI systems provide. Further, our thesis aims to provide a better understanding of organizations’ and users’ need for designers. To achieve the goal, we have adapted the existing PACT (People, Activity,... (More)
Business Intelligence (BI) users have started to demand more flexible products, which has forced the BI field to move towards self-service. Flexible products do however imply new challenges for designers, in order to facilitate such design. Thus, BI designers must be capable of understanding organizations better and what decision makers need, and thereafter frame appropriate solutions for them. The purpose of our research is thus to empirically show how BI requirements have evolved towards the usage of new capabilities that self-service BI systems provide. Further, our thesis aims to provide a better understanding of organizations’ and users’ need for designers. To achieve the goal, we have adapted the existing PACT (People, Activity, Context, Technology) framework for Business Intelligence. In addition, contingency variables have been used to investigate the PACT elements. By using our adapted PACT framework, we conducted interviews which provided experience about perceived requirements by suppliers and a vendor, and thus the design situations of BI systems. We have found that self-service BI should be seen as a complement rather than a substitute to traditional BI. This implies that designers have to consider a more complex design situation. The research complements existing research on what designers need to know, in order to fulfill requirements which have evolved for BI systems over time. This is of significance as designers have struggled to understand BI requirements for a long time. (Less)
Please use this url to cite or link to this publication:
author
Alkan, Dogan LU and Carlsson, Robin
supervisor
organization
course
INFM10 20141
year
type
H1 - Master's Degree (One Year)
subject
keywords
Business Intelligence, self-service, PACT, Persona, decision making, design situations, Human-centered design
report number
INF14-008
language
English
id
4467067
date added to LUP
2014-06-17 15:00:16
date last changed
2014-06-17 15:00:16
@misc{4467067,
  abstract     = {{Business Intelligence (BI) users have started to demand more flexible products, which has forced the BI field to move towards self-service. Flexible products do however imply new challenges for designers, in order to facilitate such design. Thus, BI designers must be capable of understanding organizations better and what decision makers need, and thereafter frame appropriate solutions for them. The purpose of our research is thus to empirically show how BI requirements have evolved towards the usage of new capabilities that self-service BI systems provide. Further, our thesis aims to provide a better understanding of organizations’ and users’ need for designers. To achieve the goal, we have adapted the existing PACT (People, Activity, Context, Technology) framework for Business Intelligence. In addition, contingency variables have been used to investigate the PACT elements. By using our adapted PACT framework, we conducted interviews which provided experience about perceived requirements by suppliers and a vendor, and thus the design situations of BI systems. We have found that self-service BI should be seen as a complement rather than a substitute to traditional BI. This implies that designers have to consider a more complex design situation. The research complements existing research on what designers need to know, in order to fulfill requirements which have evolved for BI systems over time. This is of significance as designers have struggled to understand BI requirements for a long time.}},
  author       = {{Alkan, Dogan and Carlsson, Robin}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{Scoping design situations in Business Intelligence: How design situations are influenced by self-service}},
  year         = {{2014}},
}