Business Intelligence & Analytics (BI&A) Systems:Measuring End-User Computing Satisfaction (EUCS)
(2015) INFM10 20151Department of Informatics
- Abstract
- Business intelligence and analytics (BI&A) have become part of almost every com- pany/organisation nowadays, as the benefits of a successful adoption are many. However, the failure scenarios are many as well, with companies/organisations facing dissatisfied employ- ees who do not use the BI&A tools because they find them difficult to use -despite the train- ings-, and others who start using them and then stop this usage. In an effort to help compa- nies/organisations who want to adopt or have adopted a BI&A solution to understand their employees, as well as BI&A vendors to understand their end-users, we conducted this study where we examined the relationships among training, system usage, EUCS and UCI. What is more, we decided to focus... (More)
- Business intelligence and analytics (BI&A) have become part of almost every com- pany/organisation nowadays, as the benefits of a successful adoption are many. However, the failure scenarios are many as well, with companies/organisations facing dissatisfied employ- ees who do not use the BI&A tools because they find them difficult to use -despite the train- ings-, and others who start using them and then stop this usage. In an effort to help compa- nies/organisations who want to adopt or have adopted a BI&A solution to understand their employees, as well as BI&A vendors to understand their end-users, we conducted this study where we examined the relationships among training, system usage, EUCS and UCI. What is more, we decided to focus only to descriptive BI&A as it is the type of BI&A that is mostly adopted by companies/organisations. The data needed for the study was collected with the help of a questionnaire-based survey and four hypotheses were developed for our literature- based proposed model. Data analysis was conducted with Excel, SPSS and AMOS and all of our hypotheses were confirmed. This is a sign that companies/organisations should keep in- vesting on training in order to achieve higher levels of BI&A usage and eventually higher levels of EUCS and UCI. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/7365779
- author
- Papoglou, Nikolina LU and Antoniou, Georgia
- supervisor
- organization
- course
- INFM10 20151
- year
- 2015
- type
- H1 - Master's Degree (One Year)
- subject
- report number
- INF15-035
- language
- English
- id
- 7365779
- date added to LUP
- 2015-07-01 14:23:18
- date last changed
- 2015-07-01 14:23:18
@misc{7365779, abstract = {{Business intelligence and analytics (BI&A) have become part of almost every com- pany/organisation nowadays, as the benefits of a successful adoption are many. However, the failure scenarios are many as well, with companies/organisations facing dissatisfied employ- ees who do not use the BI&A tools because they find them difficult to use -despite the train- ings-, and others who start using them and then stop this usage. In an effort to help compa- nies/organisations who want to adopt or have adopted a BI&A solution to understand their employees, as well as BI&A vendors to understand their end-users, we conducted this study where we examined the relationships among training, system usage, EUCS and UCI. What is more, we decided to focus only to descriptive BI&A as it is the type of BI&A that is mostly adopted by companies/organisations. The data needed for the study was collected with the help of a questionnaire-based survey and four hypotheses were developed for our literature- based proposed model. Data analysis was conducted with Excel, SPSS and AMOS and all of our hypotheses were confirmed. This is a sign that companies/organisations should keep in- vesting on training in order to achieve higher levels of BI&A usage and eventually higher levels of EUCS and UCI.}}, author = {{Papoglou, Nikolina and Antoniou, Georgia}}, language = {{eng}}, note = {{Student Paper}}, title = {{Business Intelligence & Analytics (BI&A) Systems:Measuring End-User Computing Satisfaction (EUCS)}}, year = {{2015}}, }