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The Sales & Supply process: factors leading to deviations

Johansson, Susanne LU (2015) MTT820 20151
Engineering Logistics
Abstract
This is a project that have been conduct at IKEA of Sweden in Älmhult. Due to the limitation of time for this project, the study has only been conduct for one several Home Furnisher Business (HFB) within IKEA. The purpose of the project was to provide suggestions on how to improve the Sales and Supply process in order to enhance balancing of demand and supply.

Within the concerned HFB there are a lot of process descriptions regarding how to work with different activities. Despite that, it still occur a lot of deviations in the balancing of supply and demand. Some examples of deviations that give an imbalance are quality issues, poor information sharing and supply chain interruptions. Quality issues can force the HFB to sales stop a... (More)
This is a project that have been conduct at IKEA of Sweden in Älmhult. Due to the limitation of time for this project, the study has only been conduct for one several Home Furnisher Business (HFB) within IKEA. The purpose of the project was to provide suggestions on how to improve the Sales and Supply process in order to enhance balancing of demand and supply.

Within the concerned HFB there are a lot of process descriptions regarding how to work with different activities. Despite that, it still occur a lot of deviations in the balancing of supply and demand. Some examples of deviations that give an imbalance are quality issues, poor information sharing and supply chain interruptions. Quality issues can force the HFB to sales stop a certain product and thus leading to shortages. Also supply chain interruption, due to suppliers that do not meet The HFB’s ethical requirements, can give shortages. Loss of and/or delayed information causes reactive instead of a proactive ways of working to balance supply and demand. The HFB has to enhance their Sales & Supply process to decrease the imbalances between supply and demand. This should be conduct by enhance the ways of working which means improve how to plan, monitoring and acting on deviation in the balancing of supply and demand.

A single case study approach has been used in this project. Data was collected through internal sources, pre-meetings, observations and interviews. Both, qualitative primary and secondary data were collected. The interviews were performed as semi-structured interviews. Five pre-interviews were performed and ten core-interviews. (Less)
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author
Johansson, Susanne LU
supervisor
organization
course
MTT820 20151
year
type
H2 - Master's Degree (Two Years)
subject
keywords
Sales and Operation Planning, Knowledge, Roles responsibilities, Deviations in the balancing of demand and supply, Information sharing
report number
5796
language
English
id
8147384
date added to LUP
2015-11-03 13:37:54
date last changed
2015-11-03 13:37:54
@misc{8147384,
  abstract     = {This is a project that have been conduct at IKEA of Sweden in Älmhult. Due to the limitation of time for this project, the study has only been conduct for one several Home Furnisher Business (HFB) within IKEA. The purpose of the project was to provide suggestions on how to improve the Sales and Supply process in order to enhance balancing of demand and supply. 

Within the concerned HFB there are a lot of process descriptions regarding how to work with different activities. Despite that, it still occur a lot of deviations in the balancing of supply and demand. Some examples of deviations that give an imbalance are quality issues, poor information sharing and supply chain interruptions. Quality issues can force the HFB to sales stop a certain product and thus leading to shortages. Also supply chain interruption, due to suppliers that do not meet The HFB’s ethical requirements, can give shortages. Loss of and/or delayed information causes reactive instead of a proactive ways of working to balance supply and demand. The HFB has to enhance their Sales & Supply process to decrease the imbalances between supply and demand. This should be conduct by enhance the ways of working which means improve how to plan, monitoring and acting on deviation in the balancing of supply and demand. 

A single case study approach has been used in this project. Data was collected through internal sources, pre-meetings, observations and interviews. Both, qualitative primary and secondary data were collected. The interviews were performed as semi-structured interviews. Five pre-interviews were performed and ten core-interviews.},
  author       = {Johansson, Susanne},
  keyword      = {Sales and Operation Planning,Knowledge,Roles responsibilities,Deviations in the balancing of demand and supply,Information sharing},
  language     = {eng},
  note         = {Student Paper},
  title        = {The Sales & Supply process: factors leading to deviations},
  year         = {2015},
}