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A Total Cost Analysis of the Return Process Online and in Store

Landin, Linette LU and Harrysson, Helena LU (2015) MTT920 20151
Packaging Logistics
Abstract
We become more and more connected to the Internet and companies need to use new channels to reach customers. Online shopping has become an important activity in customers’ shopping behaviour and there is a need for fashion retailers to examine their logistics process. Depending on which return policies a company have returns can generate a significant cost. It is therfore interesting for companies to calculate the total cost of returns and to examine the effects of different return policies.
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author
Landin, Linette LU and Harrysson, Helena LU
supervisor
organization
course
MTT920 20151
year
type
H2 - Master's Degree (Two Years)
subject
keywords
Returns managements, Return policies, Total cost analysis, Online returns in store and Pre-registered returns.
language
English
id
8519614
date added to LUP
2016-01-13 14:25:43
date last changed
2016-01-13 14:25:43
@misc{8519614,
  abstract     = {We become more and more connected to the Internet and companies need to use new channels to reach customers. Online shopping has become an important activity in customers’ shopping behaviour and there is a need for fashion retailers to examine their logistics process. Depending on which return policies a company have returns can generate a significant cost. It is therfore interesting for companies to calculate the total cost of returns and to examine the effects of different return policies.},
  author       = {Landin, Linette and Harrysson, Helena},
  keyword      = {Returns managements,Return policies,Total cost analysis,Online returns in store and Pre-registered returns.},
  language     = {eng},
  note         = {Student Paper},
  title        = {A Total Cost Analysis of the Return Process Online and in Store},
  year         = {2015},
}