A Total Cost Analysis of the Return Process Online and in Store
(2015) MTT920 20151Packaging Logistics
- Abstract
- We become more and more connected to the Internet and companies need to use new channels to reach customers. Online shopping has become an important activity in customers’ shopping behaviour and there is a need for fashion retailers to examine their logistics process. Depending on which return policies a company have returns can generate a significant cost. It is therfore interesting for companies to calculate the total cost of returns and to examine the effects of different return policies.
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/8519614
- author
- Landin, Linette LU and Harrysson, Helena LU
- supervisor
-
- Klas Hjort LU
- organization
- course
- MTT920 20151
- year
- 2015
- type
- H2 - Master's Degree (Two Years)
- subject
- keywords
- Returns managements, Return policies, Total cost analysis, Online returns in store and Pre-registered returns.
- language
- English
- id
- 8519614
- date added to LUP
- 2016-01-13 14:25:43
- date last changed
- 2016-01-13 14:25:43
@misc{8519614, abstract = {{We become more and more connected to the Internet and companies need to use new channels to reach customers. Online shopping has become an important activity in customers’ shopping behaviour and there is a need for fashion retailers to examine their logistics process. Depending on which return policies a company have returns can generate a significant cost. It is therfore interesting for companies to calculate the total cost of returns and to examine the effects of different return policies.}}, author = {{Landin, Linette and Harrysson, Helena}}, language = {{eng}}, note = {{Student Paper}}, title = {{A Total Cost Analysis of the Return Process Online and in Store}}, year = {{2015}}, }