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Explaining the Continuous Use of BI Systems

Jabarova, Gulnaz LU and Golimpi, Babalwa (2016) INFM10 20161
Department of Informatics
Abstract
Business intelligence (BI) has evolved from mere management reports to powerful decision-making solutions, analytics and rich visualizations that have made organizations to gain intelligence and competitive advantage. Many organizations have reported successful BI adoptions. However, there are also failure stories where managers and IT departments have faced undesirable attitude, reaction or behavior from the end users after the BI adoption phase. In this study we aim to investigate what factors influence BI users to behave in the way they do. We use a proposed model which is a combination of self-determination theory of motivation, expectation confirmation theory, critical factors that are considered when implementing a successful BI... (More)
Business intelligence (BI) has evolved from mere management reports to powerful decision-making solutions, analytics and rich visualizations that have made organizations to gain intelligence and competitive advantage. Many organizations have reported successful BI adoptions. However, there are also failure stories where managers and IT departments have faced undesirable attitude, reaction or behavior from the end users after the BI adoption phase. In this study we aim to investigate what factors influence BI users to behave in the way they do. We use a proposed model which is a combination of self-determination theory of motivation, expectation confirmation theory, critical factors that are considered when implementing a successful BI system and factors that are perceived as beneficial for using BI systems. We use a combination of quantitative and qualitative methods as our research approach therefore for data collection we use questionnaires and also conduct interviews to enrich the data we get from the questionnaires. To analyze the collected data, we use SPSS, Excel and SmartPLS for qualitative data and Nvivo for quantitative data. The results from our analysis of empirical data highlights the important factors that organizations should be aware of to ensure the continuous use of BI systems. (Less)
Please use this url to cite or link to this publication:
author
Jabarova, Gulnaz LU and Golimpi, Babalwa
supervisor
organization
course
INFM10 20161
year
type
H1 - Master's Degree (One Year)
subject
report number
INF16-045
language
English
id
8882314
date added to LUP
2016-06-23 14:54:29
date last changed
2016-06-23 14:54:29
@misc{8882314,
  abstract     = {Business intelligence (BI) has evolved from mere management reports to powerful decision-making solutions, analytics and rich visualizations that have made organizations to gain intelligence and competitive advantage. Many organizations have reported successful BI adoptions. However, there are also failure stories where managers and IT departments have faced undesirable attitude, reaction or behavior from the end users after the BI adoption phase. In this study we aim to investigate what factors influence BI users to behave in the way they do. We use a proposed model which is a combination of self-determination theory of motivation, expectation confirmation theory, critical factors that are considered when implementing a successful BI system and factors that are perceived as beneficial for using BI systems. We use a combination of quantitative and qualitative methods as our research approach therefore for data collection we use questionnaires and also conduct interviews to enrich the data we get from the questionnaires. To analyze the collected data, we use SPSS, Excel and SmartPLS for qualitative data and Nvivo for quantitative data. The results from our analysis of empirical data highlights the important factors that organizations should be aware of to ensure the continuous use of BI systems.},
  author       = {Jabarova, Gulnaz and Golimpi, Babalwa},
  language     = {eng},
  note         = {Student Paper},
  title        = {Explaining the Continuous Use of BI Systems},
  year         = {2016},
}