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How does ICT build trust in Collaborative Consumption?

Xhakollari, Xhenisa LU and El Chmaytilli, Jad (2016) INFM10 20161
Department of Informatics
Abstract
Collaborative consumption is a business concept that is evolving with popularity in our con-temporary society due to the advantages it provides from an economical and environmental perspective. The thesis is focused on a particular type of collaborative consumption: flat-sharing. Here, the authors intend to investigate the impact of the technology that mediates the guests and hosts of flat-sharing businesses. The authors are particularly emphasizing on a core component of collaborative consumption, which is trust. By building trust between participants of the flat-sharing business, guests and hosts would be more willing to collaborate together, and issue a successful flat-sharing interaction.
On this basis, it is within the authors’... (More)
Collaborative consumption is a business concept that is evolving with popularity in our con-temporary society due to the advantages it provides from an economical and environmental perspective. The thesis is focused on a particular type of collaborative consumption: flat-sharing. Here, the authors intend to investigate the impact of the technology that mediates the guests and hosts of flat-sharing businesses. The authors are particularly emphasizing on a core component of collaborative consumption, which is trust. By building trust between participants of the flat-sharing business, guests and hosts would be more willing to collaborate together, and issue a successful flat-sharing interaction.
On this basis, it is within the authors’ interest to carry out a systematic research over how the technology, which is at the frontline of communication between the flat-sharing participants, can build trust between the hosts and guests. Therefore, a model will be proposed in order to explain and demonstrate the different ICT-enabled factors that build trust amongst the flat-sharing users. At the end of the study, the results pointed out different results for both hosts and guests. Meaning that in flat-sharing, hosts should not be considered to be the same as guests when it comes to applying trust building techniques. Each of the participants have their own point of view on what ICT-enabled trust-building strategies are most effective in building trust towards the other. On that account, two new refined models reflecting the perspective of hosts and guests individually, resulted from the research. And their presence opens a doorway for future research, involving a further investigation on what ICT-enabled trust building factors is most effective for those perspectives. (Less)
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author
Xhakollari, Xhenisa LU and El Chmaytilli, Jad
supervisor
organization
course
INFM10 20161
year
type
H1 - Master's Degree (One Year)
subject
keywords
Collaborative Consumption, Trust, sharing economy, guest, host, flat-sharing
report number
INFC16-047
language
English
id
8882455
date added to LUP
2016-06-27 13:24:34
date last changed
2016-06-27 13:24:34
@misc{8882455,
  abstract     = {Collaborative consumption is a business concept that is evolving with popularity in our con-temporary society due to the advantages it provides from an economical and environmental perspective. The thesis is focused on a particular type of collaborative consumption: flat-sharing. Here, the authors intend to investigate the impact of the technology that mediates the guests and hosts of flat-sharing businesses. The authors are particularly emphasizing on a core component of collaborative consumption, which is trust. By building trust between participants of the flat-sharing business, guests and hosts would be more willing to collaborate together, and issue a successful flat-sharing interaction.
On this basis, it is within the authors’ interest to carry out a systematic research over how the technology, which is at the frontline of communication between the flat-sharing participants, can build trust between the hosts and guests. Therefore, a model will be proposed in order to explain and demonstrate the different ICT-enabled factors that build trust amongst the flat-sharing users. At the end of the study, the results pointed out different results for both hosts and guests. Meaning that in flat-sharing, hosts should not be considered to be the same as guests when it comes to applying trust building techniques. Each of the participants have their own point of view on what ICT-enabled trust-building strategies are most effective in building trust towards the other. On that account, two new refined models reflecting the perspective of hosts and guests individually, resulted from the research. And their presence opens a doorway for future research, involving a further investigation on what ICT-enabled trust building factors is most effective for those perspectives.},
  author       = {Xhakollari, Xhenisa and El Chmaytilli, Jad},
  keyword      = {Collaborative Consumption,Trust,sharing economy,guest,host,flat-sharing},
  language     = {eng},
  note         = {Student Paper},
  title        = {How does ICT build trust in Collaborative Consumption?},
  year         = {2016},
}