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Kund i den offentliga sektorn?

Hajrizi Hellgren, Arlinda LU (2017) STVK02 20162
Department of Political Science
Abstract
There have been reforms in the public sector, from the bureaucratic form of organization to the business community inspired reforms called New Public Management. These reforms have been seen as positive but also negative, especially against downplaying of democratic values.
In connection with these changes, even the language being touched. The earlier one named citizen is now called customers. This study was conducted with interviews. This paper examines social citizens' views on the changes in the public sector and their own changing role.
The results of the survey show that members of society have experienced improvements in the good competition in point increase freedom of choice, efficiency, service and information in public... (More)
There have been reforms in the public sector, from the bureaucratic form of organization to the business community inspired reforms called New Public Management. These reforms have been seen as positive but also negative, especially against downplaying of democratic values.
In connection with these changes, even the language being touched. The earlier one named citizen is now called customers. This study was conducted with interviews. This paper examines social citizens' views on the changes in the public sector and their own changing role.
The results of the survey show that members of society have experienced improvements in the good competition in point increase freedom of choice, efficiency, service and information in public administration , but their view of their own identity as citizens have remained unchanged, political power remain, and and the consumer concept is - concept is strange and something that the respondents cannot identify with can not identify with. (Less)
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author
Hajrizi Hellgren, Arlinda LU
supervisor
organization
course
STVK02 20162
year
type
M2 - Bachelor Degree
subject
keywords
bureaucracy, customer, community members, NPM, efficiency, service
language
Swedish
id
8897240
date added to LUP
2017-02-08 14:33:38
date last changed
2017-02-08 14:33:38
@misc{8897240,
  abstract     = {There have been reforms in the public sector, from the bureaucratic form of organization to the business community inspired reforms called New Public Management. These reforms have been seen as positive but also negative, especially against downplaying of democratic values.
 In connection with these changes, even the language being touched. The earlier one named citizen is now called customers. This study was conducted with interviews. This paper examines social citizens' views on the changes in the public sector and their own changing role.
 The results of the survey show that members of society have experienced improvements in the good competition in point increase freedom of choice, efficiency, service and information in public administration , but their view of their own identity as citizens have remained unchanged, political power remain, and and the consumer concept is - concept is strange and something that the respondents cannot identify with can not identify with.},
  author       = {Hajrizi Hellgren, Arlinda},
  keyword      = {bureaucracy,customer,community members,NPM,efficiency,service},
  language     = {swe},
  note         = {Student Paper},
  title        = {Kund i den offentliga sektorn?},
  year         = {2017},
}