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Dokumentation och känsloarbete, hur går det ihop? : En kvalitativ studie om socialsekreterares upplevelser av dokumentation

Falkenström, Hanna LU (2017) SOPA63 20171
School of Social Work
Abstract
Social service workers documentation and emotional labour – a qualitative study about working with documentation

The aim of this study is to explore the experience among social service workers in regards to working with documentation and to analyze how it affects their ability to perform emotional labour. Former research has shown that social service workers spend a big part of their work day working with administrative tasks and that their motivation to perform the job relates to different aspects of working with clients. With a qualitative design using semi-structured interviews with six social service workers, the material was analyzed within the theoretical framework of emotional labour. The results show that social service workers... (More)
Social service workers documentation and emotional labour – a qualitative study about working with documentation

The aim of this study is to explore the experience among social service workers in regards to working with documentation and to analyze how it affects their ability to perform emotional labour. Former research has shown that social service workers spend a big part of their work day working with administrative tasks and that their motivation to perform the job relates to different aspects of working with clients. With a qualitative design using semi-structured interviews with six social service workers, the material was analyzed within the theoretical framework of emotional labour. The results show that social service workers perform emotional labour and that it gets affected by their documentation in two different ways. Documentation gives them time to reflect on the work they do with clients, helping them perform the emotional labour in a more fulfilling way in the next meeting. Documentation also seems to be part of a “speed up” which affects their emotional labour negatively. (Less)
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author
Falkenström, Hanna LU
supervisor
organization
course
SOPA63 20171
year
type
M2 - Bachelor Degree
subject
keywords
documentation, administration, social work, social service workers, emotional labour, speed up.
language
Swedish
id
8915400
date added to LUP
2017-06-15 11:35:46
date last changed
2017-06-15 11:35:46
@misc{8915400,
  abstract     = {Social service workers documentation and emotional labour – a qualitative study about working with documentation

The aim of this study is to explore the experience among social service workers in regards to working with documentation and to analyze how it affects their ability to perform emotional labour. Former research has shown that social service workers spend a big part of their work day working with administrative tasks and that their motivation to perform the job relates to different aspects of working with clients. With a qualitative design using semi-structured interviews with six social service workers, the material was analyzed within the theoretical framework of emotional labour. The results show that social service workers perform emotional labour and that it gets affected by their documentation in two different ways. Documentation gives them time to reflect on the work they do with clients, helping them perform the emotional labour in a more fulfilling way in the next meeting. Documentation also seems to be part of a “speed up” which affects their emotional labour negatively.},
  author       = {Falkenström, Hanna},
  keyword      = {documentation,administration,social work,social service workers,emotional labour,speed up.},
  language     = {swe},
  note         = {Student Paper},
  title        = {Dokumentation och känsloarbete, hur går det ihop? : En kvalitativ studie om socialsekreterares upplevelser av dokumentation},
  year         = {2017},
}