Dokumentation och känsloarbete, hur går det ihop? : En kvalitativ studie om socialsekreterares upplevelser av dokumentation
(2017) SOPA63 20171School of Social Work
- Abstract
- Social service workers documentation and emotional labour – a qualitative study about working with documentation
The aim of this study is to explore the experience among social service workers in regards to working with documentation and to analyze how it affects their ability to perform emotional labour. Former research has shown that social service workers spend a big part of their work day working with administrative tasks and that their motivation to perform the job relates to different aspects of working with clients. With a qualitative design using semi-structured interviews with six social service workers, the material was analyzed within the theoretical framework of emotional labour. The results show that social service workers... (More) - Social service workers documentation and emotional labour – a qualitative study about working with documentation
The aim of this study is to explore the experience among social service workers in regards to working with documentation and to analyze how it affects their ability to perform emotional labour. Former research has shown that social service workers spend a big part of their work day working with administrative tasks and that their motivation to perform the job relates to different aspects of working with clients. With a qualitative design using semi-structured interviews with six social service workers, the material was analyzed within the theoretical framework of emotional labour. The results show that social service workers perform emotional labour and that it gets affected by their documentation in two different ways. Documentation gives them time to reflect on the work they do with clients, helping them perform the emotional labour in a more fulfilling way in the next meeting. Documentation also seems to be part of a “speed up” which affects their emotional labour negatively. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/8915400
- author
- Falkenström, Hanna LU
- supervisor
-
- Teres Hjärpe LU
- organization
- course
- SOPA63 20171
- year
- 2017
- type
- M2 - Bachelor Degree
- subject
- keywords
- documentation, administration, social work, social service workers, emotional labour, speed up.
- language
- Swedish
- id
- 8915400
- date added to LUP
- 2017-06-15 11:35:46
- date last changed
- 2017-06-15 11:35:46
@misc{8915400,
abstract = {{Social service workers documentation and emotional labour – a qualitative study about working with documentation
The aim of this study is to explore the experience among social service workers in regards to working with documentation and to analyze how it affects their ability to perform emotional labour. Former research has shown that social service workers spend a big part of their work day working with administrative tasks and that their motivation to perform the job relates to different aspects of working with clients. With a qualitative design using semi-structured interviews with six social service workers, the material was analyzed within the theoretical framework of emotional labour. The results show that social service workers perform emotional labour and that it gets affected by their documentation in two different ways. Documentation gives them time to reflect on the work they do with clients, helping them perform the emotional labour in a more fulfilling way in the next meeting. Documentation also seems to be part of a “speed up” which affects their emotional labour negatively.}},
author = {{Falkenström, Hanna}},
language = {{swe}},
note = {{Student Paper}},
title = {{Dokumentation och känsloarbete, hur går det ihop? : En kvalitativ studie om socialsekreterares upplevelser av dokumentation}},
year = {{2017}},
}