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Email, stress och coping

Kjellström, Sofia LU and Trolle, Katarina LU (2018) PSYK11 20172
Department of Psychology
Abstract (Swedish)
Den föreliggande studien grundades på tidigare forskning som funnit samband mellan email-användande och stressrelaterade sjukdomar, såsom utbrändhet och emotionell utmattning, samt en ökad daglig stress. Syftet med studien var att undersöka om det finns ett samband mellan email overload, copingstrategier och upplevd stress. Vidare frågeställningar som studien baserades på var ifall det finns ett samband mellan email volym, email work importance och email overload samt grad av upplevd stress. Studien genomfördes i form av en webb-baserad enkät som 43 anställda inom tjänstesektorn på en svensk koncern besvarade. Studien visade ett positivt, signifikant samband mellan upplevd stress och email overload, samt ett negativt, signifikant samband... (More)
Den föreliggande studien grundades på tidigare forskning som funnit samband mellan email-användande och stressrelaterade sjukdomar, såsom utbrändhet och emotionell utmattning, samt en ökad daglig stress. Syftet med studien var att undersöka om det finns ett samband mellan email overload, copingstrategier och upplevd stress. Vidare frågeställningar som studien baserades på var ifall det finns ett samband mellan email volym, email work importance och email overload samt grad av upplevd stress. Studien genomfördes i form av en webb-baserad enkät som 43 anställda inom tjänstesektorn på en svensk koncern besvarade. Studien visade ett positivt, signifikant samband mellan upplevd stress och email overload, samt ett negativt, signifikant samband mellan aktiv coping och stress. Eftersom inga andra signifikanta korrelationer framkom vad gäller coping, genomförde vi inte vidare analyser för att undersöka coping i relation till övriga variabler. I framtida studier föreslås att andra faktorer än coping, kopplat till personlighet undersöks i förhållande till email och stress. Att undersöka fler konsekvenser, negativa såväl som positiva, av email-användande kan också vara av vikt, då email är ett verktyg som frekvent används inom arbetslivet idag. (Less)
Abstract
The present study was based on previous research that has found connections between email usage and stress-related diseases, such as burnout and emotional exhaustion, as well as an increased daily stress. The purpose of the study was to investigate whether there is a connection between email overload, coping strategies and percieved stress. Further issues on which the study was based was if there is a connection between high email volume, high email work importance and email overload, as well as degree of perceived stress. The study was conducted in the form of a web-based survey which 43 employees in the service sector of a Swedish corporate group answered. The study showed a positive, significant relationship between perceived stress and... (More)
The present study was based on previous research that has found connections between email usage and stress-related diseases, such as burnout and emotional exhaustion, as well as an increased daily stress. The purpose of the study was to investigate whether there is a connection between email overload, coping strategies and percieved stress. Further issues on which the study was based was if there is a connection between high email volume, high email work importance and email overload, as well as degree of perceived stress. The study was conducted in the form of a web-based survey which 43 employees in the service sector of a Swedish corporate group answered. The study showed a positive, significant relationship between perceived stress and email overload, as well as a negative, significant relationship between active coping and stress. Since no other significant correlations were found related to coping, we did not go on with any further analysis to investigate coping in relation to other variables. Suggestions for future studies are that other factors than coping, linked to personality, are investigated in relation to email and stress. To examine more consequences of email usage, negative as well as positive ones, can also be important, since email is a tool frequently used in working life today. (Less)
Please use this url to cite or link to this publication:
author
Kjellström, Sofia LU and Trolle, Katarina LU
supervisor
organization
course
PSYK11 20172
year
type
M2 - Bachelor Degree
subject
keywords
email, copingstrategier, stress, utbrändhet, arbetslivet
language
Swedish
id
8931907
date added to LUP
2018-01-16 09:52:59
date last changed
2018-01-16 09:52:59
@misc{8931907,
  abstract     = {The present study was based on previous research that has found connections between email usage and stress-related diseases, such as burnout and emotional exhaustion, as well as an increased daily stress. The purpose of the study was to investigate whether there is a connection between email overload, coping strategies and percieved stress. Further issues on which the study was based was if there is a connection between high email volume, high email work importance and email overload, as well as degree of perceived stress. The study was conducted in the form of a web-based survey which 43 employees in the service sector of a Swedish corporate group answered. The study showed a positive, significant relationship between perceived stress and email overload, as well as a negative, significant relationship between active coping and stress. Since no other significant correlations were found related to coping, we did not go on with any further analysis to investigate coping in relation to other variables. Suggestions for future studies are that other factors than coping, linked to personality, are investigated in relation to email and stress. To examine more consequences of email usage, negative as well as positive ones, can also be important, since email is a tool frequently used in working life today.},
  author       = {Kjellström, Sofia and Trolle, Katarina},
  keyword      = {email,copingstrategier,stress,utbrändhet,arbetslivet},
  language     = {swe},
  note         = {Student Paper},
  title        = {Email, stress och coping},
  year         = {2018},
}