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The impact of decision automation

Zamzam, Fayz LU (2018) In Informatics INFM10 20181
Department of Informatics
Abstract
As scholars and specialists are calling for decision oriented rather than process-oriented automation, the work of the Business Process Management (BPM) is also subjected to continuous change. This research seeks to examine the relationship between the Decision Automation Services (DAS) and the role of Business Process Analyst (BPA) in BPM. To achieve this objective, the research analyses the changes that occur in the work design of the BPA role when DAS is introduced into the work of an organization. Through a detailed analysis of the empirical data, the research revealed a strong correlation between the work characteristics of the BPA role and the use of DAS. Furthermore, the study offered a new theoretical framework that helped examine... (More)
As scholars and specialists are calling for decision oriented rather than process-oriented automation, the work of the Business Process Management (BPM) is also subjected to continuous change. This research seeks to examine the relationship between the Decision Automation Services (DAS) and the role of Business Process Analyst (BPA) in BPM. To achieve this objective, the research analyses the changes that occur in the work design of the BPA role when DAS is introduced into the work of an organization. Through a detailed analysis of the empirical data, the research revealed a strong correlation between the work characteristics of the BPA role and the use of DAS. Furthermore, the study offered a new theoretical framework that helped examine how the work characteristics of knowledge workers changed with the introduction of a new Information Systems Developments (ISD). Moreover, the research findings related to task variety, identity, and skill variety, set the foundation for a clearer definition of the BPA position and its required competencies. In this sense, the study identified changes such as: decreased ambiguity in the BPA role, better defined task identity, more direct channel of feedback from the BPA to the top management and a centralized BPA position in relation to IT and business people. (Less)
Please use this url to cite or link to this publication:
author
Zamzam, Fayz LU
supervisor
organization
alternative title
How decision automation will change the work of business process analyst?
course
INFM10 20181
year
type
H1 - Master's Degree (One Year)
subject
keywords
BPA, decision automation, impact of decision automation, BPM, Work design
publication/series
Informatics
report number
INF18-057
language
English
id
8956932
date added to LUP
2018-09-10 12:55:04
date last changed
2018-09-10 12:55:04
@misc{8956932,
  abstract     = {As scholars and specialists are calling for decision oriented rather than process-oriented automation, the work of the Business Process Management (BPM) is also subjected to continuous change. This research seeks to examine the relationship between the Decision Automation Services (DAS) and the role of Business Process Analyst (BPA) in BPM. To achieve this objective, the research analyses the changes that occur in the work design of the BPA role when DAS is introduced into the work of an organization. Through a detailed analysis of the empirical data, the research revealed a strong correlation between the work characteristics of the BPA role and the use of DAS. Furthermore, the study offered a new theoretical framework that helped examine how the work characteristics of knowledge workers changed with the introduction of a new Information Systems Developments (ISD). Moreover, the research findings related to task variety, identity, and skill variety, set the foundation for a clearer definition of the BPA position and its required competencies. In this sense, the study identified changes such as: decreased ambiguity in the BPA role, better defined task identity, more direct channel of feedback from the BPA to the top management and a centralized BPA position in relation to IT and business people.},
  author       = {Zamzam, Fayz},
  keyword      = {BPA,decision automation,impact of decision automation,BPM,Work design},
  language     = {eng},
  note         = {Student Paper},
  series       = {Informatics},
  title        = {The impact of decision automation},
  year         = {2018},
}