Competitors or Collaborators? A Qualitative Study of the Evolving Relationship Between Banks and FinTech Companies in the Swedish Retail Banking Industry
(2020) BUSN09 20201Department of Business Administration
- Abstract
- Title: Competitors or Collaborators? - A qualitative study on the evolving relationship between banks and FinTech companies in the Swedish retail banking industry
Purpose: The primary purpose of this study is to provide an understanding of experts’ perceptions of the evolving relationship between banks and FinTech companies in the Swedish retail banking industry.
Research questions: How have experts’ perceptions of the competitive and collaborative relationship between banks and FinTech companies in the Swedish retail banking industry evolved over time? How are experts perceiving the relationship to evolve in the future?
Methodology: The purpose of this thesis has been achieved through qualitative research with an abductive... (More) - Title: Competitors or Collaborators? - A qualitative study on the evolving relationship between banks and FinTech companies in the Swedish retail banking industry
Purpose: The primary purpose of this study is to provide an understanding of experts’ perceptions of the evolving relationship between banks and FinTech companies in the Swedish retail banking industry.
Research questions: How have experts’ perceptions of the competitive and collaborative relationship between banks and FinTech companies in the Swedish retail banking industry evolved over time? How are experts perceiving the relationship to evolve in the future?
Methodology: The purpose of this thesis has been achieved through qualitative research with an abductive approach. To capture the perceptions of experts, the data has been collected through nine semi-structured expert interviews.
Theoretical perspective: Porter’s (1980) Five Forces Model and Nalebuff and Brandenburger’s (1996) concept of co-opetition through the Value Net Model has been used to display the two extremes of the perceived relationship between the banks and FinTech companies. It has provided insights into the perception of the evolving relationship by representing the dichotomies competition and collaboration.
Conclusion: The finding shows that the experts perceive that the relationship between banks and FinTech companies have evolved from a mainly competitive relationship to a beneficial collaborative relationship. The collaborative relationship is further perceived to continue in the future. However, the future relationship is perceived to be affected by the quest of retaining the customer relationship within the new constellation of the Swedish retail banking industry. Further, the findings indicate that the experts’ perceptions vary; however, it is often possible to identify patterns in the perceptions that can be categorised into bank experts and FinTech expert, demonstrating uniformity based on where the experts work. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/9018931
- author
- Nilsson, Paula LU and Fredholm, Ludvig LU
- supervisor
- organization
- course
- BUSN09 20201
- year
- 2020
- type
- H1 - Master's Degree (One Year)
- subject
- keywords
- Collaboration, Competition, Co-opetition, Perception, Evolving Relationships, Retail Banking Industry, Banks, FinTech Companies
- language
- English
- id
- 9018931
- date added to LUP
- 2020-07-08 11:45:16
- date last changed
- 2020-07-08 11:45:16
@misc{9018931,
abstract = {{Title: Competitors or Collaborators? - A qualitative study on the evolving relationship between banks and FinTech companies in the Swedish retail banking industry
Purpose: The primary purpose of this study is to provide an understanding of experts’ perceptions of the evolving relationship between banks and FinTech companies in the Swedish retail banking industry.
Research questions: How have experts’ perceptions of the competitive and collaborative relationship between banks and FinTech companies in the Swedish retail banking industry evolved over time? How are experts perceiving the relationship to evolve in the future?
Methodology: The purpose of this thesis has been achieved through qualitative research with an abductive approach. To capture the perceptions of experts, the data has been collected through nine semi-structured expert interviews.
Theoretical perspective: Porter’s (1980) Five Forces Model and Nalebuff and Brandenburger’s (1996) concept of co-opetition through the Value Net Model has been used to display the two extremes of the perceived relationship between the banks and FinTech companies. It has provided insights into the perception of the evolving relationship by representing the dichotomies competition and collaboration.
Conclusion: The finding shows that the experts perceive that the relationship between banks and FinTech companies have evolved from a mainly competitive relationship to a beneficial collaborative relationship. The collaborative relationship is further perceived to continue in the future. However, the future relationship is perceived to be affected by the quest of retaining the customer relationship within the new constellation of the Swedish retail banking industry. Further, the findings indicate that the experts’ perceptions vary; however, it is often possible to identify patterns in the perceptions that can be categorised into bank experts and FinTech expert, demonstrating uniformity based on where the experts work.}},
author = {{Nilsson, Paula and Fredholm, Ludvig}},
language = {{eng}},
note = {{Student Paper}},
title = {{Competitors or Collaborators? A Qualitative Study of the Evolving Relationship Between Banks and FinTech Companies in the Swedish Retail Banking Industry}},
year = {{2020}},
}