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Design of a rugged intercom system with an interaction design approach

Lindgren, Emil LU and Gabrielsson, Erik LU (2021) MMKM10 20202
Product Development
Abstract
Within a technology-driven company, product usability and interaction design is usually not the main focus. This thesis applies a Human-Centered design process with the aim of creating a more usable and intuitive product. The project is made in collaboration with Axis Communications who aims to expand its portfolio by transferring two intercoms from its subsidiary 2N Telekomunikace to its own assortment.

This thesis is based on analysing and redesigning these products to follow Axis' design language and quality standards, so they can be added to Axis portfolio of products. To achieve this, an in-depth analysis of their use cases and market potential is made to evaluate which new potential products and concepts can be introduced. Based... (More)
Within a technology-driven company, product usability and interaction design is usually not the main focus. This thesis applies a Human-Centered design process with the aim of creating a more usable and intuitive product. The project is made in collaboration with Axis Communications who aims to expand its portfolio by transferring two intercoms from its subsidiary 2N Telekomunikace to its own assortment.

This thesis is based on analysing and redesigning these products to follow Axis' design language and quality standards, so they can be added to Axis portfolio of products. To achieve this, an in-depth analysis of their use cases and market potential is made to evaluate which new potential products and concepts can be introduced. Based on these use cases, new concepts are developed, and prototypes are built and tested with users to get relevant feedback. The process is repeated multiple times to iteratively learn from the usability tests and improve the concepts.

The thesis discusses how user involvement affects the results and why interaction design should be considered early on in the development process in order to create a successful product. It also discusses and investigates how a can product communicate with the user and which aspects of a product's design that influences its usability.

The results of this thesis are two different intercom prototypes developed completely based on interaction design and human-centred design. While no direct comparison is made between the usability of these prototypes and similar competitive products, the final usability testing showed that users experienced very few problems in interacting with these prototypes. (Less)
Please use this url to cite or link to this publication:
author
Lindgren, Emil LU and Gabrielsson, Erik LU
supervisor
organization
course
MMKM10 20202
year
type
H2 - Master's Degree (Two Years)
subject
keywords
User Experience (UX), Interaction Design, Human-Centered Design, The Design Sprint, Product development, Prototyping
language
English
id
9043749
date added to LUP
2021-05-07 07:54:11
date last changed
2021-05-07 07:54:11
@misc{9043749,
  abstract     = {{Within a technology-driven company, product usability and interaction design is usually not the main focus. This thesis applies a Human-Centered design process with the aim of creating a more usable and intuitive product. The project is made in collaboration with Axis Communications who aims to expand its portfolio by transferring two intercoms from its subsidiary 2N Telekomunikace to its own assortment. 

This thesis is based on analysing and redesigning these products to follow Axis' design language and quality standards, so they can be added to Axis portfolio of products. To achieve this, an in-depth analysis of their use cases and market potential is made to evaluate which new potential products and concepts can be introduced. Based on these use cases, new concepts are developed, and prototypes are built and tested with users to get relevant feedback. The process is repeated multiple times to iteratively learn from the usability tests and improve the concepts. 

The thesis discusses how user involvement affects the results and why interaction design should be considered early on in the development process in order to create a successful product. It also discusses and investigates how a can product communicate with the user and which aspects of a product's design that influences its usability.

The results of this thesis are two different intercom prototypes developed completely based on interaction design and human-centred design. While no direct comparison is made between the usability of these prototypes and similar competitive products, the final usability testing showed that users experienced very few problems in interacting with these prototypes.}},
  author       = {{Lindgren, Emil and Gabrielsson, Erik}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{Design of a rugged intercom system with an interaction design approach}},
  year         = {{2021}},
}