Healthcare Professionals’ Usage of eHealth Systems: A Qualitative User Evaluation Study of eHealth Systems Compared to the Information Systems Success Model and Intended Outcomes
(2021) INFM10 20211Department of Informatics
- Abstract
- Healthcare is one of the largest and most essential industries in the world. eHealth systems, which includes information systems in healthcare, provides opportunity to monitor and administrate patients. The purpose of eHealth systems, for instance electronic medical records, is to decrease administrative workload and improve healthcare. However, previous research shows a lot of time spent in the systems and a variety of results regarding user satisfaction. This qualitative interview study aimed to evaluate the healthcare professionals’, i.e., physicians’ and nurses’, perception of current eHealth systems with the adoption of the theoretical framework the Update Information Systems Success Model by DeLone and McLean. eHealth developers were... (More)
- Healthcare is one of the largest and most essential industries in the world. eHealth systems, which includes information systems in healthcare, provides opportunity to monitor and administrate patients. The purpose of eHealth systems, for instance electronic medical records, is to decrease administrative workload and improve healthcare. However, previous research shows a lot of time spent in the systems and a variety of results regarding user satisfaction. This qualitative interview study aimed to evaluate the healthcare professionals’, i.e., physicians’ and nurses’, perception of current eHealth systems with the adoption of the theoretical framework the Update Information Systems Success Model by DeLone and McLean. eHealth developers were also studied to understand expected outcomes of a large eHealth implementation. After eight conducted interviews, it could be concluded that the systems fulfil user needs, even though they are overly complicated, include many clicks, causing double work and systems are poorly integrated with each other. The usage of systems is mandatory and inevitable since the information in the systems is one of the most important tools for carrying out healthcare. Poor systems integration between healthcare providers and between regions lead to risks for patients since information can be altered or lost. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/9050256
- author
- Ekelund, Daniel LU and Ekwall, Albin LU
- supervisor
-
- Paul Pierce LU
- organization
- course
- INFM10 20211
- year
- 2021
- type
- H1 - Master's Degree (One Year)
- subject
- keywords
- eHealth, DeLone and McLean Information Systems Success Model, Information System, EHR
- report number
- INF21-048
- language
- English
- id
- 9050256
- date added to LUP
- 2021-06-21 12:14:23
- date last changed
- 2021-06-21 12:14:23
@misc{9050256, abstract = {{Healthcare is one of the largest and most essential industries in the world. eHealth systems, which includes information systems in healthcare, provides opportunity to monitor and administrate patients. The purpose of eHealth systems, for instance electronic medical records, is to decrease administrative workload and improve healthcare. However, previous research shows a lot of time spent in the systems and a variety of results regarding user satisfaction. This qualitative interview study aimed to evaluate the healthcare professionals’, i.e., physicians’ and nurses’, perception of current eHealth systems with the adoption of the theoretical framework the Update Information Systems Success Model by DeLone and McLean. eHealth developers were also studied to understand expected outcomes of a large eHealth implementation. After eight conducted interviews, it could be concluded that the systems fulfil user needs, even though they are overly complicated, include many clicks, causing double work and systems are poorly integrated with each other. The usage of systems is mandatory and inevitable since the information in the systems is one of the most important tools for carrying out healthcare. Poor systems integration between healthcare providers and between regions lead to risks for patients since information can be altered or lost.}}, author = {{Ekelund, Daniel and Ekwall, Albin}}, language = {{eng}}, note = {{Student Paper}}, title = {{Healthcare Professionals’ Usage of eHealth Systems: A Qualitative User Evaluation Study of eHealth Systems Compared to the Information Systems Success Model and Intended Outcomes}}, year = {{2021}}, }