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Healthcare Professionals’ Usage of eHealth Systems: A Qualitative User Evaluation Study of eHealth Systems Compared to the Information Systems Success Model and Intended Outcomes

Ekelund, Daniel LU and Ekwall, Albin LU (2021) INFM10 20211
Department of Informatics
Abstract
Healthcare is one of the largest and most essential industries in the world. eHealth systems, which includes information systems in healthcare, provides opportunity to monitor and administrate patients. The purpose of eHealth systems, for instance electronic medical records, is to decrease administrative workload and improve healthcare. However, previous research shows a lot of time spent in the systems and a variety of results regarding user satisfaction. This qualitative interview study aimed to evaluate the healthcare professionals’, i.e., physicians’ and nurses’, perception of current eHealth systems with the adoption of the theoretical framework the Update Information Systems Success Model by DeLone and McLean. eHealth developers were... (More)
Healthcare is one of the largest and most essential industries in the world. eHealth systems, which includes information systems in healthcare, provides opportunity to monitor and administrate patients. The purpose of eHealth systems, for instance electronic medical records, is to decrease administrative workload and improve healthcare. However, previous research shows a lot of time spent in the systems and a variety of results regarding user satisfaction. This qualitative interview study aimed to evaluate the healthcare professionals’, i.e., physicians’ and nurses’, perception of current eHealth systems with the adoption of the theoretical framework the Update Information Systems Success Model by DeLone and McLean. eHealth developers were also studied to understand expected outcomes of a large eHealth implementation. After eight conducted interviews, it could be concluded that the systems fulfil user needs, even though they are overly complicated, include many clicks, causing double work and systems are poorly integrated with each other. The usage of systems is mandatory and inevitable since the information in the systems is one of the most important tools for carrying out healthcare. Poor systems integration between healthcare providers and between regions lead to risks for patients since information can be altered or lost. (Less)
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author
Ekelund, Daniel LU and Ekwall, Albin LU
supervisor
organization
course
INFM10 20211
year
type
H1 - Master's Degree (One Year)
subject
keywords
eHealth, DeLone and McLean Information Systems Success Model, Information System, EHR
report number
INF21-048
language
English
id
9050256
date added to LUP
2021-06-21 12:14:23
date last changed
2021-06-21 12:14:23
@misc{9050256,
  abstract     = {{Healthcare is one of the largest and most essential industries in the world. eHealth systems, which includes information systems in healthcare, provides opportunity to monitor and administrate patients. The purpose of eHealth systems, for instance electronic medical records, is to decrease administrative workload and improve healthcare. However, previous research shows a lot of time spent in the systems and a variety of results regarding user satisfaction. This qualitative interview study aimed to evaluate the healthcare professionals’, i.e., physicians’ and nurses’, perception of current eHealth systems with the adoption of the theoretical framework the Update Information Systems Success Model by DeLone and McLean. eHealth developers were also studied to understand expected outcomes of a large eHealth implementation. After eight conducted interviews, it could be concluded that the systems fulfil user needs, even though they are overly complicated, include many clicks, causing double work and systems are poorly integrated with each other. The usage of systems is mandatory and inevitable since the information in the systems is one of the most important tools for carrying out healthcare. Poor systems integration between healthcare providers and between regions lead to risks for patients since information can be altered or lost.}},
  author       = {{Ekelund, Daniel and Ekwall, Albin}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{Healthcare Professionals’ Usage of eHealth Systems: A Qualitative User Evaluation Study of eHealth Systems Compared to the Information Systems Success Model and Intended Outcomes}},
  year         = {{2021}},
}