Skip to main content

LUP Student Papers

LUND UNIVERSITY LIBRARIES

Barriers to and Facilitators of Applying Communication and Resolution Programs in Health Care

Stewart, Jonathan LU (2022) FLMU16 20212
Division of Risk Management and Societal Safety
Abstract
This thesis investigated why U.S. hospitals that had committed to implementing communication and resolution programs (CRPs) did not consistently apply their programs when patient harm events occurred. Several themes emerged from interviews with nine risk management, patient safety, and patient experience professionals: the importance of informal social networks; workload and competing priorities among key individuals; the complexity of interactions between hospital representatives and patients or families who had experienced medical harm; challenges in determining (or negotiating) which events warrant application of the CRP; and working to overcome active and passive resistance to the process. Study findings illuminate the complexity of... (More)
This thesis investigated why U.S. hospitals that had committed to implementing communication and resolution programs (CRPs) did not consistently apply their programs when patient harm events occurred. Several themes emerged from interviews with nine risk management, patient safety, and patient experience professionals: the importance of informal social networks; workload and competing priorities among key individuals; the complexity of interactions between hospital representatives and patients or families who had experienced medical harm; challenges in determining (or negotiating) which events warrant application of the CRP; and working to overcome active and passive resistance to the process. Study findings illuminate the complexity of hospitals’ responses to medical harm and suggest an agenda for further research. (Less)
Please use this url to cite or link to this publication:
author
Stewart, Jonathan LU
supervisor
organization
course
FLMU16 20212
year
type
H1 - Master's Degree (One Year)
subject
keywords
patient safety, medical error, hospitals, disclosure, communication, FLMU06
language
English
id
9076288
date added to LUP
2022-04-01 08:46:37
date last changed
2022-04-01 08:46:37
@misc{9076288,
  abstract     = {{This thesis investigated why U.S. hospitals that had committed to implementing communication and resolution programs (CRPs) did not consistently apply their programs when patient harm events occurred. Several themes emerged from interviews with nine risk management, patient safety, and patient experience professionals: the importance of informal social networks; workload and competing priorities among key individuals; the complexity of interactions between hospital representatives and patients or families who had experienced medical harm; challenges in determining (or negotiating) which events warrant application of the CRP; and working to overcome active and passive resistance to the process. Study findings illuminate the complexity of hospitals’ responses to medical harm and suggest an agenda for further research.}},
  author       = {{Stewart, Jonathan}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{Barriers to and Facilitators of Applying Communication and Resolution Programs in Health Care}},
  year         = {{2022}},
}