Critical constructive upward communication: How do communication practitioners perceive it, and how do their consulting and coaching roles support employees in it?
(2022) SKOM12 20221Department of Strategic Communication
- Abstract
- Employees’ critical constructive upward communication plays a fundamental role in an organisation’s success. However, there are many barriers that inhibit employee voices, especially critical upward communication. Employees need to be encouraged and provided with the support to give critical feedback. However, little is known about how communication practitioners perceive critical constructive upward communication and how they see their coaching and consulting roles to support employees voice. Through qualitative research on practitioners from IKEA global office, this study addresses these questions from the communication professional’s perspective. This study stresses four types of barriers and challenges in the organisation that inhibit... (More)
- Employees’ critical constructive upward communication plays a fundamental role in an organisation’s success. However, there are many barriers that inhibit employee voices, especially critical upward communication. Employees need to be encouraged and provided with the support to give critical feedback. However, little is known about how communication practitioners perceive critical constructive upward communication and how they see their coaching and consulting roles to support employees voice. Through qualitative research on practitioners from IKEA global office, this study addresses these questions from the communication professional’s perspective. This study stresses four types of barriers and challenges in the organisation that inhibit employees’ critical constructive upward communication. It also highlights five different roles for practitioners to act in coaching and consulting functions to support and empower employee communication. It concluded that employee voice has received further attention than in the past and that practitioners play an important role in supporting employee communication. However, more resources and focus are needed on how communication practitioners can strategically work as coaches and consultants to support employee communication competencies to develop in the long term. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/9083080
- author
- Liu, Yingying LU
- supervisor
- organization
- course
- SKOM12 20221
- year
- 2022
- type
- H2 - Master's Degree (Two Years)
- subject
- keywords
- critical upward communication, employee voice, communication professional, internal communication, coaching and consulting, strategic communication
- language
- English
- id
- 9083080
- date added to LUP
- 2022-06-27 14:24:56
- date last changed
- 2022-06-27 14:24:56
@misc{9083080,
abstract = {{Employees’ critical constructive upward communication plays a fundamental role in an organisation’s success. However, there are many barriers that inhibit employee voices, especially critical upward communication. Employees need to be encouraged and provided with the support to give critical feedback. However, little is known about how communication practitioners perceive critical constructive upward communication and how they see their coaching and consulting roles to support employees voice. Through qualitative research on practitioners from IKEA global office, this study addresses these questions from the communication professional’s perspective. This study stresses four types of barriers and challenges in the organisation that inhibit employees’ critical constructive upward communication. It also highlights five different roles for practitioners to act in coaching and consulting functions to support and empower employee communication. It concluded that employee voice has received further attention than in the past and that practitioners play an important role in supporting employee communication. However, more resources and focus are needed on how communication practitioners can strategically work as coaches and consultants to support employee communication competencies to develop in the long term.}},
author = {{Liu, Yingying}},
language = {{eng}},
note = {{Student Paper}},
title = {{Critical constructive upward communication: How do communication practitioners perceive it, and how do their consulting and coaching roles support employees in it?}},
year = {{2022}},
}