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Visualization of real-time data from IKEA’s self-service kiosks

Trpeski, Lazar LU and Svensson, Oscar LU (2022) In LU-CS/HBG-EX EDAL05 20221
Department of Computer Science
Abstract
IKEA, a company well known around the world for their furniture, is also keen
on using digital solutions to improve the customer experience. One of these
solutions is the self-serving kiosk, a 27" touchscreen, that helps the customers
find and buy products. As many other companies of similar size, IKEA wants
to use the data from their digital solutions, as a base for some of their decision
making. When this thesis was started, the IT team that was responsible for the
self-serving kiosks did gather data from the self-serving kiosks, however they did
not have any tool that would allow them to visualize it in real-time. As such, the
purpose of this thesis was to create a web application that would visualize the
data gathered from the... (More)
IKEA, a company well known around the world for their furniture, is also keen
on using digital solutions to improve the customer experience. One of these
solutions is the self-serving kiosk, a 27" touchscreen, that helps the customers
find and buy products. As many other companies of similar size, IKEA wants
to use the data from their digital solutions, as a base for some of their decision
making. When this thesis was started, the IT team that was responsible for the
self-serving kiosks did gather data from the self-serving kiosks, however they did
not have any tool that would allow them to visualize it in real-time. As such, the
purpose of this thesis was to create a web application that would visualize the
data gathered from the self-serving kiosks in real-time.
The process of creating the application consisted of the thesis workers gaining an
understanding of the tools that they would use to develop the application. It also
consisted of them learning about visualization UX theory, and picking the visu-
alization methods that would best fit the data from the self-serving kiosks. Lastly
the thesis workers would actually create the application, with the knowledge that
they had built up. Throughout the making of the thesis, the thesis workers inter-
viewed and showed the people at IKEA prototypes in order to understand what
visualization methods that they would like, as well as what functionality that
they desired in the web application. The application was also usability tested at
the end of the development process.
The end result of the thesis was a web application that could visualize the activ-
ity of all the kiosks in a store. The application allowed the user see things such
as: which kiosks were used at the same time, when the kiosks were used and for
how long, what activities that a customer performed on a kiosk, for how long
the kiosks were idle in comparison to how much they are active, as well as how
each kiosk is used compared to the others. (Less)
Please use this url to cite or link to this publication:
author
Trpeski, Lazar LU and Svensson, Oscar LU
supervisor
organization
alternative title
Visualisering av realtidsdata från IKEA:s självbetjäningskiosker
course
EDAL05 20221
year
type
M2 - Bachelor Degree
subject
keywords
Self-serving kiosk, data visualization, web application, Google Cloud Plat- form.
publication/series
LU-CS/HBG-EX
report number
Hbg-2022-07
ISSN
1651-2197
language
English
id
9092660
date added to LUP
2022-07-05 13:49:26
date last changed
2022-07-05 13:49:26
@misc{9092660,
  abstract     = {{IKEA, a company well known around the world for their furniture, is also keen
on using digital solutions to improve the customer experience. One of these
solutions is the self-serving kiosk, a 27" touchscreen, that helps the customers
find and buy products. As many other companies of similar size, IKEA wants
to use the data from their digital solutions, as a base for some of their decision
making. When this thesis was started, the IT team that was responsible for the
self-serving kiosks did gather data from the self-serving kiosks, however they did
not have any tool that would allow them to visualize it in real-time. As such, the
purpose of this thesis was to create a web application that would visualize the
data gathered from the self-serving kiosks in real-time.
The process of creating the application consisted of the thesis workers gaining an
understanding of the tools that they would use to develop the application. It also
consisted of them learning about visualization UX theory, and picking the visu-
alization methods that would best fit the data from the self-serving kiosks. Lastly
the thesis workers would actually create the application, with the knowledge that
they had built up. Throughout the making of the thesis, the thesis workers inter-
viewed and showed the people at IKEA prototypes in order to understand what
visualization methods that they would like, as well as what functionality that
they desired in the web application. The application was also usability tested at
the end of the development process.
The end result of the thesis was a web application that could visualize the activ-
ity of all the kiosks in a store. The application allowed the user see things such
as: which kiosks were used at the same time, when the kiosks were used and for
how long, what activities that a customer performed on a kiosk, for how long
the kiosks were idle in comparison to how much they are active, as well as how
each kiosk is used compared to the others.}},
  author       = {{Trpeski, Lazar and Svensson, Oscar}},
  issn         = {{1651-2197}},
  language     = {{eng}},
  note         = {{Student Paper}},
  series       = {{LU-CS/HBG-EX}},
  title        = {{Visualization of real-time data from IKEA’s self-service kiosks}},
  year         = {{2022}},
}