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Robotic Process Automation in Conglomerate Organizations: Opportunities and Challenges from practitioners’ perspectives

Zetterberg, Hedvig LU and Larsén, Maja LU (2023) SYSK16 20231
Department of Informatics
Abstract
The bachelor’s thesis research focuses on Robotic Process Automation (RPA). The purpose
was to explore the opportunities and challenges of the applications of RPA software in
conglomerate organizations from the perspective of RPA practitioners. A qualitative study
was conducted where the empirical data were collected through semi-structured interviews
with five purposively selected RPA practitioners from different conglomerates and were analysed thematically to conclude to five themes that represent the research findings. The
findings were then discussed with the literature review and the theory of change management
to conclude to the research results. The opportunities and challenges experienced affect the
applications of RPA... (More)
The bachelor’s thesis research focuses on Robotic Process Automation (RPA). The purpose
was to explore the opportunities and challenges of the applications of RPA software in
conglomerate organizations from the perspective of RPA practitioners. A qualitative study
was conducted where the empirical data were collected through semi-structured interviews
with five purposively selected RPA practitioners from different conglomerates and were analysed thematically to conclude to five themes that represent the research findings. The
findings were then discussed with the literature review and the theory of change management
to conclude to the research results. The opportunities and challenges experienced affect the
applications of RPA software. Key factors are the size of the organization; the optimization
and standardization of processes before implementing or using RPA; the consideration of
RPA limitations, and the exploration of IPA. Further, by applying change management
strategies; using clear communication around RPA benefits and challenges; and starting on a
small scale will ameliorate resistance to change. The bachelor’s thesis research contributes to
the information systems field by improving the understanding of the opportunities and
challenges of RPA applications. It also contributes to RPA practitioners, conglomerate
organizations, and other interested stakeholders to better understand the complexities
involved in using RPA and to develop effective approaches for maximizing the respective
benefits and minimizing the associated risks and challenges. (Less)
Please use this url to cite or link to this publication:
author
Zetterberg, Hedvig LU and Larsén, Maja LU
supervisor
organization
course
SYSK16 20231
year
type
M2 - Bachelor Degree
subject
language
English
id
9121317
date added to LUP
2023-06-08 10:24:57
date last changed
2023-06-08 10:24:57
@misc{9121317,
  abstract     = {{The bachelor’s thesis research focuses on Robotic Process Automation (RPA). The purpose
was to explore the opportunities and challenges of the applications of RPA software in
conglomerate organizations from the perspective of RPA practitioners. A qualitative study
was conducted where the empirical data were collected through semi-structured interviews
with five purposively selected RPA practitioners from different conglomerates and were analysed thematically to conclude to five themes that represent the research findings. The
findings were then discussed with the literature review and the theory of change management
to conclude to the research results. The opportunities and challenges experienced affect the
applications of RPA software. Key factors are the size of the organization; the optimization
and standardization of processes before implementing or using RPA; the consideration of
RPA limitations, and the exploration of IPA. Further, by applying change management
strategies; using clear communication around RPA benefits and challenges; and starting on a
small scale will ameliorate resistance to change. The bachelor’s thesis research contributes to
the information systems field by improving the understanding of the opportunities and
challenges of RPA applications. It also contributes to RPA practitioners, conglomerate
organizations, and other interested stakeholders to better understand the complexities
involved in using RPA and to develop effective approaches for maximizing the respective
benefits and minimizing the associated risks and challenges.}},
  author       = {{Zetterberg, Hedvig and Larsén, Maja}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{Robotic Process Automation in Conglomerate Organizations: Opportunities and Challenges from practitioners’ perspectives}},
  year         = {{2023}},
}