User-Centered Hardware Re-Design for Improved User Experience
(2023) MMKM10 20232Innovation
- Abstract
- User experience design is most associated with human-computer interaction (HCI) but is highly applicable to analogue man-machinery interactions (MMI) as well. In Europe, millions of workplace accidents and incident occur every year. [1] Studies show, that about 50% of workplace accidents and incidents are a result of bad design. [2] Therefore, the relevance of UX design in man-machinery interactions should be evident.
This thesis evaluates the MMI when using a Tetra Pak cardboard packer machine from the perspective of a machine operator. The evaluation is based on the usability components as defined by Jakob Nielsen [10], such as learnability, efficiency, and user satisfaction. The thesis identifies improved task accuracy during the... (More) - User experience design is most associated with human-computer interaction (HCI) but is highly applicable to analogue man-machinery interactions (MMI) as well. In Europe, millions of workplace accidents and incident occur every year. [1] Studies show, that about 50% of workplace accidents and incidents are a result of bad design. [2] Therefore, the relevance of UX design in man-machinery interactions should be evident.
This thesis evaluates the MMI when using a Tetra Pak cardboard packer machine from the perspective of a machine operator. The evaluation is based on the usability components as defined by Jakob Nielsen [10], such as learnability, efficiency, and user satisfaction. The thesis identifies improved task accuracy during the configuration of hardware settings as a design opportunity, and the development of a simple solution to address that follows.
The development takes a holistic, user-centered perspective, while adhering to the established Double Diamond [3] approach. A final, high-fidelity prototype of a setting’s marker is presented and evaluated in terms of its usability. The marker provides a visual reference for the operators during setting’s configuration, which lessens their mental load and speeds up the configuration process of with up to 11.5 seconds per setting in the final usability test.
The thesis introduces the term “physical UX” to describe the user experience inherent in MMIs and concludes with the formulation of five design guidelines that are especially tailored to the field of physical UX design. The guidelines conclude that usability should be considered early on in a design process and highlights the importance of both internal and external design consistency. (Less) - Popular Abstract (Swedish)
- Användarupplevelsedesign (UX-design) är starkt förknippat med människa-datorinteraktion (HCI) men är också relevant för analog människa-maskininteraktion (MMI). I Europa inträffar miljontals arbetsplatsolyckor och tillbud varje år.[1] Studier visar att cirka 50 % av alla olyckor och tillbud kan kopplas till dålig design.[2] Betydelsen av god UX-design i interaktioner mellan människa och maskiner borde därför vara uppenbar.
I detta examensarbete utvärderas MMI:n ur maskinoperatörens perspektiv vid användning av en av Tetra Paks kartongförpackningsmaskiner. Utvärderingen utgår från de användbarhetskomponenter som definierats av Jakob Nielsen [10], såsom lärbarhet, effektivitet och användarnöjdhet. Rapporten identifierar förbättrad... (More) - Användarupplevelsedesign (UX-design) är starkt förknippat med människa-datorinteraktion (HCI) men är också relevant för analog människa-maskininteraktion (MMI). I Europa inträffar miljontals arbetsplatsolyckor och tillbud varje år.[1] Studier visar att cirka 50 % av alla olyckor och tillbud kan kopplas till dålig design.[2] Betydelsen av god UX-design i interaktioner mellan människa och maskiner borde därför vara uppenbar.
I detta examensarbete utvärderas MMI:n ur maskinoperatörens perspektiv vid användning av en av Tetra Paks kartongförpackningsmaskiner. Utvärderingen utgår från de användbarhetskomponenter som definierats av Jakob Nielsen [10], såsom lärbarhet, effektivitet och användarnöjdhet. Rapporten identifierar förbättrad noggrannhet under konfiguration av hårdvaruinställningar som en designmöjlighet, och därefter följer utvecklingen av enkel produktlösning med detta i åtanke.
Produktutvecklingen har ett holistiskt, användarcentrerat perspektiv och följer den etablerade Double Diamond[3] -metoden. Slutligen presenteras en verklighetstrogen prototyp av en inställningsmarkör, och dess användbarhet utvärderas. Markören erbjuder en visuell referens för operatören under konfigurationen av hårdvaruinställningen, vilket minskar operatörens mentala belastning och snabbar upp konfigurationsprocessen med upp till 11,5 sekunder per inställning i det avslutande användbarhetstestet.
Rapporten introducerar termen "fysisk UX" för att beskriva användarupplevelser som kopplas till människa-maskininteraktioner och avslutas med formuleringen av fem riktlinjer som är speciellt anpassade för området fysisk UX-design. Riktlinjerna slår fast att användbarheten bör beaktas tidigt i en designprocess och understryker vikten av konsekvent design. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/9141695
- author
- Borg, Petra LU
- supervisor
- organization
- course
- MMKM10 20232
- year
- 2023
- type
- H2 - Master's Degree (Two Years)
- subject
- keywords
- man-machinery interaction, user experience, usability, user-centered design, Double Diamond
- language
- English
- id
- 9141695
- date added to LUP
- 2023-11-27 08:58:05
- date last changed
- 2023-11-27 08:58:05
@misc{9141695,
abstract = {{User experience design is most associated with human-computer interaction (HCI) but is highly applicable to analogue man-machinery interactions (MMI) as well. In Europe, millions of workplace accidents and incident occur every year. [1] Studies show, that about 50% of workplace accidents and incidents are a result of bad design. [2] Therefore, the relevance of UX design in man-machinery interactions should be evident.
This thesis evaluates the MMI when using a Tetra Pak cardboard packer machine from the perspective of a machine operator. The evaluation is based on the usability components as defined by Jakob Nielsen [10], such as learnability, efficiency, and user satisfaction. The thesis identifies improved task accuracy during the configuration of hardware settings as a design opportunity, and the development of a simple solution to address that follows.
The development takes a holistic, user-centered perspective, while adhering to the established Double Diamond [3] approach. A final, high-fidelity prototype of a setting’s marker is presented and evaluated in terms of its usability. The marker provides a visual reference for the operators during setting’s configuration, which lessens their mental load and speeds up the configuration process of with up to 11.5 seconds per setting in the final usability test.
The thesis introduces the term “physical UX” to describe the user experience inherent in MMIs and concludes with the formulation of five design guidelines that are especially tailored to the field of physical UX design. The guidelines conclude that usability should be considered early on in a design process and highlights the importance of both internal and external design consistency.}},
author = {{Borg, Petra}},
language = {{eng}},
note = {{Student Paper}},
title = {{User-Centered Hardware Re-Design for Improved User Experience}},
year = {{2023}},
}